Services and Programs Officer (Identified) - MNC

Services and Programs Officer

Corrective Services NSW

Location – Mid North Coast Correctional Centre

Employment type – Ongoing, Full time

Salary – $99,938-$110,271 per annum, Plus Superannuation and Annual Leave Loading

Grade – Clerk Grade 5/6

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

Provide culturally responsive case management and support services to Aboriginal and Torres Strait Islander offenders and remandees, including assessment, case planning, and implementation of targeted interventions. Deliver individual crisis support and practical assistance to support safe, secure, and humane management within a correctional environment, while promoting rehabilitation and reducing re-offending. The role also involves facilitating and delivering accredited or approved programs, both in custody and in the community, to support positive behavioural change and successful reintegration.

What you’ll do

Key Accountabilities

• Contribute to offender intake processes, including screening, induction, assessment, and case management planning, support, and reporting.
• Deliver accredited or approved group-based programs to offenders in correctional centres and community settings.
• Facilitate health promotion and harm reduction programs to support offender wellbeing.
• Provide individual interventions tailored to offender needs.
• Respond to and resolve critical incidents by providing timely information, support, referrals, and professional expertise.
• Deliver crisis intervention support to offenders experiencing immediate or acute difficulties.
• Support pre-release planning, including coordinating referrals to appropriate community-based services.
• Maintain accurate, timely, and compliant documentation and case notes in OIMS and case files in line with required standards.

Key Challenges

• Effectively engaging and supporting a diverse offender cohort, including individuals who may be resistant to change, within custodial and community environments.
• Building and maintaining productive relationships with internal stakeholders, offenders’ families, and external organisations, including non-government agencies.

What we’re looking for

We are looking for someone who is:

• Passionate about supporting Aboriginal people and communities
• Culturally aware, respectful, and community-minded
• Experienced in case management, welfare support, counselling, or human services
• Confident working with people experiencing complex personal or social challenges
• Able to build strong relationships and work collaboratively
• Organised, resilient, and confident managing competing priorities

Essential requirements

• Relevant qualifications in social work, psychology, mental health, or other human services fields and/or equivalent demonstrated experience
• Current Certificate IV in Correctional Practice (or willingness to complete within required timeframes)
• Current driver licence and willingness to travel across NSW if required
• Aboriginal and/or Torres Strait Islander persons who are culturally aware and responsive to the needs of Aboriginal people and communities

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 19th June 2026,  at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jo Phillips at [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via [email protected]  

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.