Senior Salesforce Administrator

Salesforce Administrator As a Salesforce Administrator, you’ll play a vital role at Flow Control Group. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact. The Salesforce Administrator will report directly to the IT Salesforce Platform Manager.   Responsibilities This is a varied, business-facing role with the following responsibilities: All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports Understanding of basic triggers/Apex code knowledge Sandbox environment management DevOps/release management experience Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform features Create a platform roadmap and define priorities, liaising with stakeholders Own the communication of any platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance, including security reviews, release updates, health checks, and Optimizer User support tickets Monitor and improve user adoption New user and ongoing user training Technical documentation Management of integrated applications and third-party suppliers, including DocuSign, Conga, Survey Gizmo Qualifications and Background Required: Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience with Sales Cloud, Service Cloud, Field Services, Marketing Cloud Certified Salesforce Administrator Certified Advanced Administrator, Platform App Builder Desirable: Bachelor’s/Postgraduate degree or professional qualification Knowledge, Skills, and Abilities Required: A proactive attitude to platform enhancements Designing scalable, best-practice solutions Excellent relationship-building skills Ability to liaise with stakeholders at all levels Translating requirements into technical solutions Experience in change management and governance Training end users and key stakeholders Technical documentation Available and responsive to questions Experience implementing Salesforce configuration changes DevOps/release management experience Desirable: Understands basic Salesforce configuration, triggers/Apex code knowledge Demonstrates continued personal/professional development Is active in the Salesforce community