Turn Down Attendant

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Summary

The Turn Down Attendant provides evening turndown service for assigned guest rooms and guest areas in accordance with department procedures and luxury service standards. This role tidies rooms, replenishes linens and amenities, responds to guest requests, and helps ensure every room is comfortable, refreshed, and prepared to exceed guest satisfaction. The attendant promptly reports damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, safety concerns, and any unusual circumstances to management or Security as appropriate.

What You Will Accomplish

Key Responsibilities

• Provide turndown service as directed for assigned guest rooms and other guest areas according to department procedures and standards.
• Tidy guest rooms, refresh room presentation, replenish supplies, amenities, and linen, and ensure rooms are prepared to exceed guest satisfaction.
• Respond promptly and courteously to guest requests related to room cleanliness, amenities, and linen.
• Maintain linen closets and housekeeping carts in a clean, neat, stocked, and orderly condition according to housekeeping, safety, and security procedures.
• Perform guest room attendant duties when needed, including changing linens, making beds, cleaning bathrooms, sweeping, dusting, emptying trash, and maintaining balconies or terraces.
• Clean corridors, service areas, and assigned housekeeping spaces; assist with Laundry or other Housekeeping activities as needed.
• Immediately report needed repairs, maintenance issues, unsafe conditions, accidents, damage, mechanical deficiencies, suspicious activity, missing items, alleged theft, and other unusual circumstances.
• Resolve guest complaints within scope of authority and refer unresolved matters to management; notify supervisors of issues involving guest complaints, intoxication, or disruptive behavior.
• Return found items from guest rooms, hallways, or back-of-house areas to Housekeeping and log required information, including date, location found, description, and finder name.
• Follow all hotel safety policies, OSHA requirements, PPE procedures, HAZMAT/MSDS guidelines, and proper sharps disposal and handling procedures.
• Report to work as scheduled, on time and on a regular basis, as an essential function of the position.

What You Will Bring

Qualifications

• No formal education required.
• Prior housekeeping experience in a hotel environment desired; luxury hotel or resort experience preferred.
• Positive attitude, professional demeanor, strong guest-service mindset, and commitment to a high level of guest satisfaction.
• Ability to communicate clearly, read and comprehend simple instructions, short correspondence, and memos, and use discretion with confidential or sensitive information.
• Ability to perform basic math skills, including addition, subtraction, multiplication, and division.
• Ability to work efficiently at a quick pace while maintaining accuracy, neatness, attention to detail, and room presentation standards.
• Flexibility to work varying schedules based on business needs, including holidays, weekends, and alternate shifts.
• Ability to complete required training as scheduled and maintain a clean, professional appearance and demeanor.

Physical Requirements and Work Environment

• Regularly stands and walks for sustained periods, frequently grasps objects, reaches, stoops, crouches, balances, pushes, pulls, and moves furniture or equipment.
• Regularly lifts and moves objects such as carts, furniture, and linens; may exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly.
• Requires visual acuity to determine the accuracy, neatness, and thoroughness of assigned work.
• May work indoors and outdoors and be exposed to heat, humidity, noise from vacuums and laundry equipment, vibration, moving mechanical parts, electrical current, cleaning chemicals, fumes, odors, dust, infectious diseases, and blood-borne pathogens.
• Must wear non-slip, oil-resistant shoes and use assigned PPE as trained; promptly report defective, damaged, lost, or improperly fitting PPE or equipment.

OS&E Coordinator – New Hotel Opening
Position Summary

The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.

Key Responsibilities

• Coordinate all OS&E procurement activities from project initiation through hotel opening.
• Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
• Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
• Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
• Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
• Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
• Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
• Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
• Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
• Maintain accurate inventory records, asset documentation, and storage organization.
• Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
• Assist with room and departmental installations, mock operations, and opening readiness activities.
• Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk.  The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more.  Specific vision abilities constantly required are near vision and occasionally required include close and far vision.  Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to any legally protected characteristic.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, compensation, benefits, and training.

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We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.