Manager, WFM

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.  

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.  

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

- Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

- Share plan & other savings

Salary range (but not limited to):

109,900 - 134,300

Incentive plan

Annual bonus: 15% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Manager, WFM, to join our growing team!

What you’ll do here:

• Responsible for WFM team's transformation, innovation and optimization.
• Analyze and review business results and upcoming forecast implications so you can share with your business partners.
• Reviewing long-term and short-term forecasts and find ways to deliver on forecast accuracy targets.
• Refine Capacity Plans each month with the most up-to-date information.
• Achieve global service targets through proactive management of a multi-site and multi-skilled environment.
• Act as an expert of WFM and be able to popularize complex concepts to an audience.
• Identify areas of improvement to better manage the team and improve the comprehensiveness of the support you provide.

What you bring to the table:

• Bachelor's degree in Business Administration, Finance, Mathematics, Statistics, or any combination of equivalent education and 3+ years of experience managing a WFM team
• Strong project management and communication skills.
• Expert level with MS Excel; proficient with PowerPoint and Word.
• Analytical skills in critical thinking, decision-making, problem solving, and attention to detail.
• Deep knowledge of WFM software such as NICE IEX, an asset.
• Strong organization and prioritization skills.
• Can concentrate on vaguely defined problems which require the application of creative approaches.
• Proven leadership accomplishments.
• No Canadian work experience required however must be eligible to work in Canada

This position will fill an essential role in our team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. 

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.  

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!