Job Description
About the Role
SEA Wire and Cable is seeking a detail-oriented and dependable Order and Supply Chain Associate to support our order processing and administrative operations. This role is instrumental in ensuring accuracy and efficiency in managing customer orders. This is a full-time position, Monday through Friday, from 8:00 AM to 4:30 PM.
Key Responsibilities
- Own the full order lifecycle from sales release through shipment
- Process and manage customer orders, including changes, cancellations, and updates with high accuracy
- Handle complex orders, exceptions, and non-standard situations
- Validate orders against inventory, lead times, pricing, and customer requirements
- Monitor and resolve order holds (credit, inventory, quality, etc.) and manage RMAs/credits
- Analyze inventory availability vs. demand; identify risks, shortages, and discrepancies
- Investigate and resolve order issues (delays, discrepancies, entry errors, shipping issues)
- Escalate high-impact issues with recommended solutions and root cause insights
- Serve as a central point of contact across Sales, Warehouse, and Purchasing teams
- Communicate order status, constraints, and expectations to stakeholders and customers
- Support process improvement and team development through training, mentorship, and best practices
Required Qualifications
- High school diploma or equivalent
- Strong knowledge of order entry systems and inventory management
- Proven analytical, problem-solving, and decision-making skills
- Professional written communication skills (especially email)
- Proficiency in Microsoft Office (Outlook, Teams, Excel, PowerPoint)
- Strong interpersonal and multitasking abilities in fast-paced environments
- Understanding of the order lifecycle, inventory control, and issue escalation
- Ability to mentor others and take ownership of resolutions
Preferred Qualifications
- 2–5 years of Order Management or Supply Chain experience
- Experience in wire & cable, manufacturing, or distribution
- Familiarity with ERP systems (e.g., Rubicon) and purchasing workflows
- Experience handling large or complex orders
- Knowledge of export regulations (ITAR/EAR)
This position may involve light physical activity such as filing, bending, and lifting office materials or products up to 20 lbs. You should be comfortable using standard office equipment, including computers, printers, and phones.
Who We Are
Founded in 1970, SEA Wire and Cable has been a trusted logistics supplier to the Military and Commercial Aerospace industries for over five decades. From our roots as a manufacturer's rep to becoming a leader in stocking and distributing military wire and cable, SEA has continuously evolved to meet our customers’ needs.
We maintain a collaborative, family-like work culture where dedication, attention to detail, and quality are valued. If you’re passionate about doing meaningful work and being part of a supportive team, we’d love to meet you.
Our Benefits
We offer a robust benefits package, including:
Medical, dental, vision, and life insurance
Employer-paid short-term disability and basic life insurance
Wellness program discounts and flexible healthcare spending accounts
401(k) with employer match
7 paid holidays and 3 weeks PTO
Tuition reimbursement and employee referral incentives
Monthly employee events
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
It is the policy of SEA Wire and Cable, Inc. to provide equal employment opportunity (EEO), in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, veteran status, or any other basis prohibited by applicable law.