Service Advisor

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the opportunity  

Join the WesTrac team as a Service Advisor at our Dubbo branch! In this role, you will be the go-to expert for estimating rebuild costs, planning workshop schedules, and ensuring every job meets Caterpillar’s world-class standards.

This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. We’re open to part-time roles and job share arrangements. If you have a passion for customer service and a keen eye for detail, we’d love to hear from you!

What You’ll Do

• Analyse rebuild projects and develop plans for successful outcomes
• Prepare accurate scopes of work, estimates, and quotations
• Build strong relationships with customers and internal teams to ensure clarity and confidence in every job
• Maintain a library of pricing and quotation data for streamlined processes
• Identify opportunities to improve workflows, boost efficiency, and enhance customer experience

Skills & experience

• Demonstrated experience within a project management or estimating role
• Experience with pricing and planning systems and tools (MS Project, Smartsheet, Uptake, Excel)
• Familiarity with Caterpillar products (desirable)
• Excellent organisational skills with proven ability to manage fluctuating workloads
• Ability to problem solve whilst having well-developed analytical & decision-making abilities
• Excellent customer service skills with the ability to develop strong positive relationships
• Communication skills with well-developed negotiation & conflict resolution skills
• Computer literacy skills – MS Office
  
  

Benefits

• Annual Remuneration and performance review
• Income protection with 24/7 coverage
• 12 weeks paid parental leave (primary carer)
• Online Learning Library to support your continued development
• Refer a friend program – work alongside your mates and receive up to $3000!
• Purchased Leave program
• Opportunities for growth and development
• Fitness Passport for the whole family
• Employee Wellness Program
• Discounted private health insurance
• On-boarding and welcome day at our head office in Newcastle

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

Apply Now

Apply now with your resume or contact our Recruitment Team on 1300 797 028. Please reference vacancy number #4777.

Successful applicants will be required to complete a satisfactory National Criminal History Check and a Pre-Employment Medical as part of the Recruitment Process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.