Dedicated Account Representative
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You’ll Do
The Dedicated Account Representative (DAR) is a strategic client-facing role within American Express Global Business Travel (Amex GBT). DARs serve as trusted advisors and dedicated partners to our most valued clients, providing white-glove service, strategic guidance, and comprehensive travel program management to drive client success and business growth.
Serve as the point of contact and trusted advisor for assigned strategic accounts
Develop deep understanding of client business objectives, travel patterns, and organizational structure
Build and nurture long-term strategic relationships decision-makers
Support with conduct quarterly business reviews with comprehensive performance analysis and insights
Develop and execute customized account growth strategies aligned with client business goals
Identify and capitalize on upsell, cross-sell, and expansion opportunities
Present data-driven recommendations for travel program optimization and cost savings
Contribute to revenue targets while maximizing client ROI and satisfaction
Oversee end-to-end travel program administration and policy management
Analyze travel data and spending patterns to identify trends and opportunities
Recommend and implement program enhancements, policy updates, and best practices
Ensure compliance with client contracts, SLAs, and regulatory requirements and provide proactive, high-touch support and rapid issue resolution
Coordinate cross-functionally with operations, finance, technology, and specialty services
Monitor and exceed service level agreements and client satisfaction metrics
Serve as escalation point for complex client needs and concerns and handle additional assigned duties as needed
Stay current on travel industry trends, market conditions, and competitive landscape
Share insights and recommendations with clients on travel management best practices
Represent Amex GBT as a trusted advisor and industry expert
What We're Looking For
Graduate with 5+ years of experience in account management, travel management, or related client-facing role
Proven track record of managing strategic/enterprise-level accounts and excellent communication, negotiation, and presentation skills
Strong analytical and problem-solving abilities
Proficiency with travel management systems, CRM platforms, and business intelligence tools
Ability to manage multiple priorities and work independently
Proficient in Microsoft products; experience with travel management systems; preferred experience with Concur, or similar travel/expense management platforms
Strong dedication to quality, client satisfaction, and resolving issues to high standards; preferred experience in account management or client-facing roles
Experience with corporate travel management or business travel consulting
Familiarity with Amex GBT systems, platforms, and service offerings
Demonstrated success in account growth and client retention
Experience with travel program transformation or implementation
Knowledge of travel industry trends and market dynamics
Bilingual or multilingual capabilities
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!