eCommerce Product Manager - Shop & Browse
Job Description
Purpose
Floor & Decor is hiring a Product Manager responsible for creating and maintaining a best-in-class shopping experience on flooranddecor.com, primarily focused on Ratings & Reviews and later moving into other areas of the shopping funnel. This Product Manager will work in close collaboration with Merchants, Online Merchandising, Store Ops, Marketing & IT and other product managers covering tangentially related products. This position is a key contributor to the success of flooranddecor.com in the market and seeks to drive revenue and enhance customer experience through product evolution, enhancement, and optimization efforts. The products this role may oversee from inception to sunset may include but is not limited to:
Ratings & Reviews
Product Q&A
Product Data Modeling
Product List Pages
We are looking for someone with a passion for digital experience who puts the customer experience first to drive a strong roadmap & execution of roadmap plans. The ability to demonstrate positive performance and increased competitiveness for the digital product is incredibly important to success in this role. The successful candidate is data driven, curious and motivated with a strong attention to detail.
Minimum Eligibility Requirements
2+ years of digital product management and/or business analyst experience
Strong analytical skills and the ability to learn quickly
Must be organized and possess strong problem-solving skills
Ability to multi-task and work in a fast-paced environment
Solid understanding of Software Development Life Cycle (SDLC) and Agile methodologies, with experience collaborating closely with engineering and design teams
Demonstrated ability to manage and prioritize multiple concurrent initiatives, maintaining a balance between online and in-store impact and requirements.
Proficiency in identifying, analyzing, and utilizing data to shape product vision, strategy, and requirements, with a focus on both web and omnichannel retail contexts
Skilled in using data to guide both short- and long-term product decision-making for online sales growth and customer satisfaction with proficiency in Microsoft Excel
Demonstrated success delivering digital products end-to-end, from ideation and roadmap planning to launch and post-launch analysis
Effective collaborator with cross-functional teams, able to bridge the gap between business, technology, and customer experience teams to achieve unified results
Demonstrated ability to work independently as well as cross-functionally with a team to execute tasks and projects and achieve desired results
Strong written, verbal, interpersonal, and negotiation skills, with the ability to communicate effectively across technical and non-technical audiences in addition to senior leadership
Ideal but not Required
Customer-Facing Digital Product
Ratings & Reviews
Customer Generated Content
Product Data Modeling
1+ years of eCommerce experience ideally with Salesforce CommerceCloud / Demandware
Essential Job Functions
Define and prioritize features that enhance the eCommerce shop & browse journey, including ratings & reviews, product listing, product details, search and other related experiences where needs / opportunities arise.
Provide actionable prioritization recommendations to the Shop & Browse Product Manager, aligning with business goals and customer needs.
Participate in production support activities including but not limited to replicating issues, reviewing customer sessions and/or systems logs to identify impact, potential root causes and fixes.
Conduct market research and competitor analysis, incorporating user feedback to identify pain points, opportunities, and trends in eCommerce.
Collaborate with cross-functional teams to gather requirements, write user stories, and create product specifications that align with the end-to-end customer experience.
Partner with development teams to ensure timely, high-quality delivery of features, enhancements, and technical integrations.
Conduct user acceptance testing (UAT) to confirm that new features meet functional, usability, and performance standards.
Define and track and analyze KPIs (e.g., conversion rates, checkout abandonment, fulfillment times, and customer satisfaction) to measure feature impact and identify improvement areas.
Use data analysis and user insights to continually optimize features and drive data-informed product decisions.
Adapt product features and strategies based on evolving user needs, market dynamics, and feedback.
Working Conditions (travel, environment)
- Limited travel required
- The noise level in the work environment is typically quiet to moderate
- Hybrid role: Monday - Thursday in office
Physical/Sensory Requirements
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.