Customer Service Associate III, Woodlake Market

Location: Kohler, WI Opportunity As a Customer Service Associate III in a high-end grocery store, you are the final touchpoint in the customer’s shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store’s premium brand. Your role is essential in ensuring that every guest leaves with a positive impression of our brand. Greet customers with a polished, friendly demeanor Provide personalized service, including product recommendations and assistance with loyalty programs Support loyalty program enrollment and customer account updates Handle customer inquiries and resolve customer issues with empathy and efficiency, escalating when necessary Accurately scan and ring up purchases using the POS system Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment Process returns, exchanges, and refunds in accordance with store policies Handle gift cards sales and special orders Ensure proper handling of high-value items and specialty products Assist with phone calls, paging, and intercom announcements Oversee self-checkout areas and troubleshoot issues Maintain a clean, organized, well stocked, and welcoming checkout area Follow dress code and grooming standards that reflect the upscale environment Uphold the store’s standards for cleanliness, professionalism, and brand image Assist with bagging and offer carry-out service when appropriate Communicate clearly with front-end, other department teams and management to ensure smooth operations Support other areas during peak times or special events Participate in ongoing training to stay informed about new products and promotions Assist with training new associates on registers and tasks Follow all cash handling procedures and store policies Monitor for potential loss prevention issues and report concerns Ensure accurate pricing and promotional application Maintain accurate records of transactions and guest interactions Open or close the Guest Services Department for operation Will complete all duties and requests as assigned by management This is a full-time position working weekdays and weekends. Hours vary between 5:30am - 8:30pm.