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● Instruct and give clear directions to guests as requested.
● Negotiate best rates for hotel guests.
● Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
● Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.
● Organize the transports of luggage.
● Ensure a relational and smooth work sequence at all times.
● Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Job Description
Chief Concierge
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Armenia - Yerevan
Description
APPLICANT IS REQUIRED TO BE ARMENIAN CITIZEN, WITH EXCELLENT KNOWLEDGE OF ARMENIAN, ENGLISH AND RUSSIAN
Make everything possible. Impossible just requires more patience.
The incumbent in the position is responsible for managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.
Make everything possible. Impossible just requires more patience.
The incumbent in the position is responsible for managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.
Key Responsibilities
● Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
● Extensive network in all aspects of entertainment and trendy places.
● Exceptional guest relations interaction.
● Instruct and give clear directions to guests as requested.
● Negotiate best rates for hotel guests.
● Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
● Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
● Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.
● Ensure the well being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
● Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
● Greeting Guests.
● Organize the transports of luggage.
● Maintain Front Office stationary stocks.
● Ensure a relational and smooth work sequence at all times.
● Follow Kempinski SOP’s at all times and ensure departmental compliance.
● Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
Highly connected and communicative.