Assistant General Manager
Job Description
Los Abrigados Resort and Spa is hiring an Assistant General Manager. The Assistant General Manager supports the overall operational leadership of the resort and helps drive financial performance, service excellence, and property standards.
Los Abrigados Resort & Spa is an intimate resort located in the heart of Sedona, nestled among some of the area’s most beautiful surroundings. We welcome a diverse range of travelers from around the world while fostering a people-first culture rooted in inspired hospitality and growth opportunities for our team members. We believe in taking care of one another in all that we do and are excited for the future as we continue to welcome new team members.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Guest Experience, Financial Performance, and Operational Excellence:
• Creates and sustains a positive guest experience by ensuring high service standards, strong interdepartmental coordination, and prompt resolution of service opportunities.
• Builds, manages, and leads Association(s) operating and retail budgets while maintaining disciplined cost and labor controls.
• Identifies and supports new revenue opportunities, business enhancements, and operational efficiencies that strengthen the guest experience and improve financial performance.
• Uses operational insight and sound judgment to balance service delivery, financial stewardship, and execution of property priorities.
Quality Standards and Operational Efficiency:
• Conducts regular inspections of units, buildings, and grounds to ensure property presentation, cleanliness, safety, and readiness support a positive guest experience.
• Evaluates deficiencies involving team members, contractors, or physical conditions and determines the most effective, efficient, and sustainable solutions.
• Monitors daily service levels and operational performance to improve consistency, reduce inefficiencies, and ensure timely corrective action.
• Remains alert to service gaps, operational risks, and areas of concern, ensuring follow-through and accountability for resolution.
People First Leadership and Team Culture:
• Develops, coaches, and holds department leaders accountable for performance, service execution, and alignment with operational priorities.
• Provides ongoing guidance to direct reports on performance, development, decision-making, and job-related matters to build leadership capability and succession strength
• Establishes clear expectations, reinforces accountability, and promotes collaboration across departments to support consistent execution and service excellence.
Team Member Engagement, Culture, and Community Involvement:
• Champions team member engagement initiatives across the property, community, and region, including serving as a leader for the Grand Impact Committee.
• Creates visibility and alignment through regular communication forums, including daily leadership stand-up meetings, department meetings, executive leadership meetings, and quarterly town halls.
• Promotes a positive workplace culture through recognition, communication, and engagement efforts that strengthen morale, connection, and team member experience.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Completes all required Company training and compliance courses as assigned and champions overall training efforts for team members.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Working knowledge of resort/hotel operation, including oversight of multiple functional areas such as front office, housekeeping, maintenance, security,
Knowledge of budget administration, labor management, and cost controls.
- Ability to monitor service delivery, conduct property inspections, identify operational issues, and implement corrective action.
- Demonstrated leadership, coaching, and performance management skills for department managers and supervisors.
- Strong written and verbal communication skills, with the ability to lead meetings, support team member engagement, and maintain compliance with company policies and procedures.
- Experience in vacation ownership, HOA-managed resorts, or branded resort operations strongly preferred.
- Bachelor's Degree Strongly Preferred (if not Associates degree) and a minimum of 7 years of related experience in a management role