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Mercy Hospital South – Physicians Office Center
📍 10012 Kennerly Rd, Suite #204 – St. Louis, MO 63128
As a Patient Service Specialist, you’ll play an important role in creating a smooth, positive experience for patients while supporting daily clinic operations.
In this role, you’ll not only manage scheduling and front-end processes, but also help support your team by sharing knowledge, leading daily huddles, and identifying opportunities to improve workflows. You’ll work closely with pre-certification teams and stay up to date on payer requirements to ensure accuracy and efficiency across the clinic.
This is a great opportunity for someone who enjoys teamwork, problem-solving, and making a meaningful impact on patient care.
Patient Service Specialist
Mercy Hospital SouthPosted 3 weeks ago
Full-timeonsite
Job Description
Find your calling at Mercy!
Patient Service SpecialistMercy Hospital South – Physicians Office Center
📍 10012 Kennerly Rd, Suite #204 – St. Louis, MO 63128
As a Patient Service Specialist, you’ll play an important role in creating a smooth, positive experience for patients while supporting daily clinic operations.
In this role, you’ll not only manage scheduling and front-end processes, but also help support your team by sharing knowledge, leading daily huddles, and identifying opportunities to improve workflows. You’ll work closely with pre-certification teams and stay up to date on payer requirements to ensure accuracy and efficiency across the clinic.
This is a great opportunity for someone who enjoys teamwork, problem-solving, and making a meaningful impact on patient care.
Position Details:
Key Responsibilities
- Coordinate patient scheduling, registration, and insurance verification
- Support and mentor other Patient Service Specialists
- Assist with daily team huddles and workflow improvements
- Collaborate with pre-certification teams to ensure payer alignment
- Stay up to date on process changes and system updates
- Communicate updates and support a positive team environment
- Help maintain efficient, patient-focused clinic operations
Minimum Qualifications
Education:
- High school diploma or equivalent
Skills & Abilities:
- Strong computer skills (Microsoft Office, typing)
- Excellent customer service and communication skills
- Ability to interact professionally with patients and team members
- Knowledge of medical terminology
- Experience with scheduling, insurance verification, and referrals
- Strong attention to detail and ability to multitask
Preferred Qualifications
Experience:
- 2+ years in scheduling, insurance verification, or prior authorization
Additional Skills:
- Epic (RC/EMR) experience preferred
- Knowledge of ICD-10, insurance processes, or self-pay collections
Physical Requirements
- Ability to lift up to 50 lbs
- Prolonged standing and walking
- Ability to bend, reach, kneel, and move throughout the day
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.