Job Description
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Role
ALS Laboratories are looking for an Administration Assistant to support their Customer Service department at ALS Coventry. As an Administration Assistant you will be required to pre-register samples for customers, arrange collections and deliveries and fulfil customer needs to ensure customer satisfaction. Ideally you will have worked in fast paced, highly regulated environment that requires a meticulous attention to detail and a solution-oriented approach.
Do you have the skills required, if so, please read on!
Hours Per Week: 37
Days per Week: Monday to Friday
Basis: Full Time and Permanent
Annual Salary: £25,879
Hiring Manager: Meera Dass
Closing Date: Friday 12th June 2026
The Day to Day
Scanning and filing of documents
Inputting and maintaining data utilizing Excel
Booking sample collections and bottle deliveries
Respond to inquiries and deliver appropriate information or refers to appropriate function or people
Review and report anomalies to customers
Answering calls
Provide support functions for Customer Services
Aiding with the reporting of results
Raising credit notes and manual invoices for Customer Services
Ad hoc duties as required to ensure that the business directives are met
The Essentials
Contributes to the establishment of best practices for customer support
Flexible approach to work supporting and backfilling other team members when appropriate
Office administrative experience ideally within a commercial organisation
Excellent planning, organisational and time management skills
Effective communication skills both written & verbally
Experience with working with various IT systems including MS Office
Our Benefits Include:
Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
Ability to Buy annual leave.
Enhanced Company Sick Pay Scheme
Salary Progression Scheme based on technical and behavioural competencies.
‘Celebrating Success’ Recognition Awards
Perkbox membership providing access to discount vouchers and wellness hub.
Learning/study support
Group Personal Pension Plan
Car Parking on-site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.