Experienced Consultant, Retail, C&IP Value Creation
Job Description
Are you ready to make an impact?
West Monroe is seeking an Experienced Consultant to join the Retail team within our Consumer & Industrials Value Creation group in the Mergers & Acquisitions (M&A) practice.
Our Consumer & Industrials Value Creation team helps corporate and private equity clients identify, quantify, and realize value creation opportunities before, during, and after transactions. We work alongside management teams and investors to improve operating performance, accelerate transformation, and deliver measurable business outcomes. Our retail-focused professionals bring deep industry expertise and practical execution experience to help clients improve profitability, productivity, customer experience, and operational effectiveness.
We are seeking candidates who bring experience improving business performance in a retail or retail-adjacent environment, with demonstrated ability to identify, quantify, and implement value creation opportunities across people, process, and technology. Successful candidates will combine retail operating knowledge, process improvement methodologies, analytical modeling capabilities, and consulting delivery skills to drive measurable EBITDA improvement, margin expansion, labor productivity gains, inventory optimization, and service-level improvements.
Responsibilities
- Analyze business performance across store operations, labor productivity, inventory management, merchandising, supply chain, customer experience, and supporting corporate functions
- Develop Excel-based models and analyses to quantify operational opportunities, business cases, and expected financial impact
- Gather business requirements, document current-state processes, and identify opportunities for process optimization and standardization
- Facilitate process mapping, workflow analysis, and operational assessments to uncover performance improvement opportunities
- Measure and evaluate operational performance through KPI development, dashboard reporting, benchmarking, and performance management frameworks
- Support the development of value creation roadmaps that align operational initiatives to EBITDA growth, margin expansion, and strategic business objectives
- Collaborate with cross-functional client stakeholders to implement process, organizational, and technology-enabled improvements
- Participate in project planning, workplan development, risk assessment, and client deliverable creation
- Contribute to practice development through methodology enhancement, knowledge sharing, recruiting, proposal support, and thought leadership activities
- Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
- Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
Qualifications:
- Bachelor’s degree or equivalent experience required
- 2+ years of experience working for a consulting firm or within a retail, consumer products, distribution, or other retail-adjacent operating environment
- Experience improving business performance through operational, process, technology, or organizational initiatives
- Strong understanding of retail operations and key business drivers including labor productivity, inventory management, customer service, merchandising, store operations, and/or supply chain performance
- Strong Excel and analytical modeling capabilities with experience building business cases, operational analyses, and financial impact assessments
- Experience conducting business analysis, operational assessments, and performance improvement initiatives
- Experience with process mapping, workflow analysis, value stream mapping, or related process improvement methodologies
- Ability to define, measure, and monitor KPIs to evaluate business and operational performance
- Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
- Strong problem-solving, quantitative analysis, and structured communication skills
- Ability to synthesize complex information into actionable recommendations for executive stakeholders
- Experience supporting multiple workstreams and managing priorities in a fast-paced consulting environment
- Prior consulting experience preferred
- Experience with Lean, continuous improvement, operational excellence, or productivity improvement methodologies preferred
- A commitment to inclusion and diversity, and openness to new ideas and perspectives
- Ability to travel to client-site up to 75%
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.