Analyst, Operations Process Engineering

What is the opportunity? 

As an Analyst in Operations Process Engineering, you will report to the Senior Manager of Process Re-Engineering and play a pivotal role in RBC's Transformation & Enterprise Operations (TEO) team. TEO drives enterprise-wide transformation initiatives across our Cash, Payments & Trade, and Finance Shared Services Operations.

In this role, you'll be at the intersection of business optimization and emerging technology, diagnosing operational challenges and co-designing innovative future-state solutions that drive measurable improvements in efficiency, productivity, and risk reduction. You'll apply structured problem-solving methodologies and technology insights to help business and technology partners reimagine what operations could be.

What will you do?

• Process documentation and analysis
  • Conduct walkthroughs, create detailed process maps, and systematically identify pain points through root cause analysis
  • Synthesize findings into clear, compelling insights that illuminate improvement opportunities
  • Partner with data teams to extract, validate, and visualize operational metrics that inform analysis and support storytelling
• Future-State Design & Recommendations
  • Apply continuous improvement methodologies (Lean, Six Sigma, Design Thinking) to envision optimized future-state processes
  • Evaluate emerging technology solutions (Gen AI, AI Agents, RPA, Intelligent Automation) and assess fit for specific operational challenges
  • Support the co-design of end-to-end solutions with business and technology partners, balancing feasibility, impact, and strategic alignment
  • Support the creation of clear, actionable recommendations and business cases that guide downstream implementation decisions
• Stakeholder Engagement
  • Communicate process insights and recommendations to both technical and business stakeholders and ensure recommendations are grounded in reality
  • Champion innovation and continuous improvement mindset within the Operations Process Engineering team

What do you need to succeed? 

Must-have:

• Bachelor's or Master’s degree in Industrial Engineering, Business, Innovation, Technology Management or related field
• 0-2 years of experience in process improvement and transformation initiatives, including co-op terms
• Excellent interpersonal and highly developed communication skills (verbal and written)
• Strong structured problem-solving and critical thinking capabilities with proven curiosity and comfort with ambiguity
• Keen interest in emerging technologies (Generative AI, RPA, Intelligent Automation) and their operational applications
• Proficiency in MS Office (PowerPoint, Excel, Word, and Outlook)
• Basic to intermediate capability in data analysis and visualization tools (e.g. Excel, Tableau, Power BI, or similar)

Nice-to-have:

• Certification or demonstrated knowledge in Lean and/or Six Sigma
• Familiarity with enterprise process documentation standards or tools (Visio, Lucidchart, or similar)
• Knowledge of requirements gathering and/or UX

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Agile Methodology, Analytical Thinking, Business Acumen, Business Data Analysis, Business Process Modeling, Continuous Improvement, Problem Solving, Process Engineering, Stakeholder Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-06-252026-07-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.