Pool Concierge

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

 We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal
• Paid Tolls Program

Position Overview

The Pool Concierge provides personalized service and genuine hospitality to guests enjoying the resort’s pool and beach recreation areas. This role is the heartbeat of our poolside experience greeting guests, assisting with seating and amenities, coordinating cabana services, and ensuring every detail contributes to a seamless, memorable day in paradise.

Key Responsibilities

• Welcome and assist guests with towels, seating, and cabana arrangements while providing friendly, attentive service throughout the day.
• Anticipate guest needs and respond promptly to requests, ensuring comfort and satisfaction.
• Coordinate with Food & Beverage outlets for timely poolside and cabana service delivery.
• Maintain the cleanliness, presentation, and organization of pool decks, towel stations, and cabana areas.
• Set up and break down daily pool operations including chairs, umbrellas, and amenities.
• Promote resort recreation programs, special events, and dining experiences to enhance guest engagement.
• Monitor guest safety, report concerns promptly, and uphold all resort safety and service standards.
• Collaborate with Recreation, Housekeeping, and Food & Beverage teams to ensure a smooth and enjoyable experience for all guests.

What are we looking for?

Knowledge, Skills & Abilities

• Passion for hospitality and creating exceptional guest experiences.
• Excellent communication and interpersonal skills with a friendly, approachable demeanor.
• Strong attention to detail and ability to multitask in a fast-paced, outdoor environment.
• Team-oriented, dependable, and enthusiastic about working in a resort setting.
• Knowledge of resort amenities and the Captiva/Sanibel area a plus.

Qualifications

• High school diploma or equivalent required.
• Previous experience in hospitality, recreation, or pool operations preferred.
• CPR and First Aid certification preferred (training may be provided).

Physical Requirements

• Ability to stand, walk, and work outdoors for extended periods.
• Frequent bending, lifting, and carrying up to 25 pounds.
• Comfortable working in varying weather conditions.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$20.00

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$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.