Customer Service Representative

Summary We are seeking a Customer Service Representative to provide timely and accurate support to both internal and external customers. The ideal candidate has a strong background in B2B customer service, is detail-oriented, and is willing to go the extra mile to ensure customer satisfaction. Key Responsibilities Customer Support & Order Processing: Act as the primary point of contact for customer inquiries via phone and email Process customer orders, ensuring accuracy and timely fulfillment Provide order status updates and resolve customer concerns efficiently Sales & Vendor Coordination: Assist internal and external sales teams with order entry, quote generation, and customer requests Place, maintain, and track purchase orders for drop-ship components Monitor and expedite purchase orders, keeping the team informed Business Operations Support: Use ERP to perform essential business transactions Work closely with the Accounting & Office Administrator Manager and General Manager to provide regular updates Offer general office support and assist with special projects as assigned Qualifications Customer Service Experience: Minimum 2 years in a customer service or related role (B2B preferred) Detail-Oriented & Organized: Strong prioritization and multitasking abilities Communication Skills: Excellent written and verbal communication with a customer-first mindset Tech-Savvy: Proficiency in Microsoft Office and experience with Microsoft Dynamics Business Central or P21 a plus Reliability & Flexibility: Ability to work full-time (M-F, 8 AM - 5 PM) and adapt to evolving business needs