Customer Service Officer (Japanese-English speaking)

1. Handle order processing in accounts:

- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

- Provide responsive order management support including order entry, or expediting and shipment information to customers

2. Handle customer complaint:

- Resolve customer complaints professionally and tactfully.

- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other

3. Coordinate with other department:

- Partner with Inside Sales to assist in achieving sales goals.

- Proactively communicate supply chain issues and provide alternatives.

- Coordinate with Logistics and Operations on capacity planning and scheduling.

- Back-up team-members when workload makes this necessary

4. Following-up:

- Coordinate & follow up return, defected labels in handling process properly

• Bachelor’s degree.

• At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...

• Strong written, verbal skills in English-Japanese bilingual is an advantage.

• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

• Excellent customer service & presentation skills.

• Willing to work OT if any.