Assistant Home Shopping Manager
Job Description
The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all e-commerce and pickup operations, ensuring accurate order fulfillment, on-time service, and an exceptional customer experience. This role assists in leading the D.U.G team, driving productivity, maintaining quality standards, and supporting operational execution from order picking through customer pickup.
Key ResponsibilitiesE-Commerce Operations
- Assist in managing daily D.U.G operations, including order picking, staging, and customer handoff
- Ensure all online orders are fulfilled accurately, on time, and according to company standards
- Monitor order flow and adjust staffing or priorities to meet demand
- Support system execution, including handheld devices and order management tools
Team Leadership & Support
- Help supervise, train, and develop D.U.G associates
- Assign roles (pickers, runners, loaders) and manage workflow throughout the shift
- Reinforce productivity expectations and accuracy standards
- Provide real-time coaching and feedback to improve performance
Customer Service Excellence
- Ensure a fast, friendly, and accurate pickup experience for customers
- Address and resolve customer concerns, substitutions, or order issues
- Maintain clear communication with customers regarding order readiness and substitutions
- Promote a positive and professional service environment
Order Accuracy & Quality Control
- Verify product quality, freshness, and accuracy before orders are staged or dispensed
- Ensure proper substitutions align with customer preferences and company guidelines
- Maintain organization and accuracy within staging and holding areas
Productivity & Performance
- Monitor key performance metrics such as pick rate, order accuracy, and on-time fulfillment
- Identify opportunities to improve efficiency and execution
- Support scheduling and labor planning based on forecasted order volume
Inventory & Merchandising Support
- Communicate out-of-stocks and substitution opportunities to department teams
- Ensure proper handling of perishable and temperature-sensitive items
- Maintain organized staging, cooler, and freezer areas
Safety & Compliance
- Follow all safety procedures, including proper lifting and cart handling
- Ensure compliance with food safety standards for perishable goods
- Maintain a clean, safe, and hazard-free workspace
- Report equipment or system issues promptly
- Previous retail, grocery, or e-commerce fulfillment experience preferred
- Supervisory or leadership experience strongly preferred
- Strong organizational and time management skills
- Ability to work in a fast-paced, high-volume environment
- Strong communication and problem-solving skills
- Ability to lift up to 50 lbs and work in varying temperature conditions
- Leadership and team coordination
- Accuracy and attention to detail
- Time management and urgency
- Customer service focus
- Adaptability and problem-solving
- Fast-paced environment with continuous movement
- Indoor and outdoor conditions during order delivery
- Exposure to refrigerated and freezer storage areas
- Standing, walking, lifting, and repetitive tasks throughout shift
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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