Continuous Improvement Lead

As the Regional Continuous Improvement Lead, the role is being responsible to implement CI framework including performance boards, huddle structure, LEAN culture and CI pipeline management.
Being organizational CI coach, enables organization via implementing LEAN tools for improved issue management, root cause analysis and process improvement.
Develop LEAN mindset and culture, setup value stream maps and portfolio management for process improvement ideas coming from process workshops, idea generation or from huddles.

Main Duties and Responsibilities

• Lead and organize CI Framework supporting all teams on the site
• Work across the value stream to find / manage opportunities to improve process flow by reducing non-value add activity
• Monitor and report LEAN progress, maturity and delivery of CI improvements to management team and all teams
• Coach CI coaches / LEAN Ambassadors (dotted line) to work with their teams to meet the needs of the customer
• Build and use a structure to confirmation process compliance to ensure standard work is being followed
• Act as a role model in CI ways of working.

Stakeholder management
• Support organization to identify their customers (SIPOC), understand their needs (VOC) and help them to manage customer expectation
• Drive the work lining the KPI structure to customer expectation and build structure on follow-up. (CTQ measures.)

Performance board & huddle structure
• Implement and maintain huddle structure along with performance boards
• Coach the team on performance board structure & content.
• User performance board to drive and report performance of PI. Facilitating the PI board performance management.
• Support the team in resolving problems at senior management level.

Team based problem solving
• Create and maintain tool kit of Problem Solving techniques.
• Facilitate training.
• Leading the PI board in the prioritisation of issues in whole organization.
• Coaching the teams in problem solving by promoting and using the most appropriate problem solving techniques for a specific situation.

Process value
• Build CI-framework for the whole operation. Create improvement plans for upcoming years based on performance.
• Build structure and schedule process confirmation to make sure best practices are shared across the teams.
• Facilitate process mapping / assessment sessions when appropriate.
• Promote best practices and call out role model behaviour.

CI Coach
• Coach LEAN ambassadors and teams to carry honest, clear, constructive communication.
• Support the organization to manage CI competencies as part of people's skill development plan.
• Take part (in dotted line relationship) in conversation of personal improvement plans of CI coaches,
• Recognise and reward members of the CI community who embrace and drive a CI way of working.

Managing Capacity
• Understand customer demand, making sure that demand and resource reviews take place in a structured way for CI initiatives.
• Understand your CI workload and help CI Coaches and teams to prioritise to ensure customer commitments are met.
• Close any gaps in CI projects' capacity across the organization with available, trained resources to meet customer expectation without adding cost.

Requirements

• College or university degree preferably in finance/accountancy
• 5-10 Years Business Services Sector or CI management experience
• 3-5 Years Process Improvement management experience
• Advanced communication level in English (both written and verbal)
• Strong project management
• LEAN process knowledge and understanding