Program Coordinator

This position will act as a Program Coordinator for a utility residential energy efficiency program operating in central and southern West Virginia and western Virginia. The Program Coordinator will oversee the day-to-day management of all program components, including weekly/monthly/annual production goals, staying on budget, financial and production reporting requirements, marketing support, quality assurance inspections, development of recognition programs and complaint resolution, participating in and conducting ongoing contractor training, oversight of a preferred contractor network and act as liaison between company, contractors, customers, and the utility. Candidate will also be expected to provide support and backup for upcoming demand response program in identical territory, for a similar program in eastern Kentucky, and for Program Manager as needed. 

Duties and Responsibilities: 

• Demonstrate good judgment and the ability to make decisions that consistently support excellent customer service, fulfillment of production and financial goals 

• Manage relationships with preferred network contractors 

• Work with Field Team, Admin and Program Management on refining and continually improving processes 

• Develop and track analytics for all aspects of programs to track effectiveness at all customer contact points 

• Oversee customer data transfers and keep customer data secure, confidential and accurate 

• Maintain proprietary database management standards at the project level and identify improvements 

• Focus on quality checking, verification and charting corrective actions and reporting the status of any field and contractor or customer contact-related tasks for the Program Manager 

• Coordinate the marketing and call center efforts with the corporate marketing management 

• Provide analysis of program effectiveness from first contact to installation and report findings to Program Manager and utility client 

• Develop and maintain relationships with local and national retailers/sales associates 

• Occasional overnight trips 

Basic Qualifications 

• High school diploma/GED 

• 2 years experience working in program/project management, preferably within the utility EE/DR sector 

• 1 year of direct or indirect management/supervisory experience 

• Valid driver’s license with a clean driving record 

Preferred Qualifications 

• Associate/bachelor’s degree 

• Excellent MS Office skills, with emphasis in Excel 

• Excellent verbal and written communication skills 

• Proven ability to manage staff and sub-contractors 

• Presentation skills with ability to present information both verbally and visually to internal and external work groups 

• 2 years experience conducting residential energy analyses 

• 2 years experience in a contractor related field with an emphasis on relationship management and quality assurance 

• Current certification in BPI, CEM or other energy management related

All your information will be kept confidential according to EEO guidelines.