Customer Account Specialist

Serve as primary liaison between the company and customers, ensuring seamless communication and business operations Handle customer service inquiries and problems such as quote requests, order updates and expedites, and shipping discrepancies Work with accounting to fix invoice discrepancies Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes Coordinate with other departments regarding customer requirements, complaints, and schedules Complete all necessary documents fully and accurately Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.) Follow all Safety, Environmental and Quality policies and procedures Perform other duties as assigned Experience and Education 2-4 years of progressive experience in customer service, inside sales, or order management; manufacturing industry experience strongly preferred Prior experience working with Oracle-based or SAP enterprise systems is preferred. Experience with Salesforce is also preferred High School diploma or equivalent required Competencies/ Skills Perform work under general supervision Handle moderately complex issues and problems and refer more complex issues to higher-level staff Ability to interpret and follow work instructions, both written and verbal Strong verbal and written communication skills Proficient in Microsoft Office Suite, including intermediate Excel skills (pivot tables, formulas, data analysis) Customer/client orientation Strong problem-solving and critical thinking skills Ability to stay organized and manage time efficiently in a fast-paced work environment Strong attention to detail Ability to work collaboratively across departments