Senior Quality Manager

On complex multi discipline projects or those of strategic importance to Costain the Senior Quality Manager leads the delivery of a professional Quality Management service within resource, programme and budgetary constraints, which satisfies legislative, regulatory and company requirement. Responsible for ensuring that the specific Quality and Nuclear Safety requirements are identified, developed, implemented and maintained during the project life cycle, including the management of all day to day aspects of the project QA/QC resource. 

Responsibilities

• Main project interface with client Quality function.

• Represent Quality Management as part of Project Leadership Team

• Ensure that the appropriate contract pre-approvals are carried out on the supply chain (contractors and suppliers) according to the criticality rating and POQR.

• Develop and implement the project QA/QC and LTR strategy (what, how, who, when and where) including allocation of resource and budget in accordance with the relevant standards and specifications and taking into consideration LFE from previous projects.

• Establish and lead the project quality management programme, taking into consideration contract, client and legislative requirements, ensuring that project learning (LFE) is captured within the management system.

• Lead the project and support the supply chain in development of their QA/QC management systems, offering best practice and relevant information captured through LFE.

• Ensure quality risks are identified, recorded and steps are taken to mitigate or eliminate.

• Establish all QA/QC approval networks.

• Establish and set up reporting mechanisms for key project Quality performance metrics (KPIs) and roll out on the project.

• Generate and report QA/QC Key Performance Indicator (KPI) metrics and data typically monthly, or according to the project reporting schedule, including non-conforming product, supply chain performance data, audit findings and trends.

• Managing the QA/QC resource, regarding budget, availability and location against project life cycle. 

• Manage the personnel and employment related issues of Costain QA/QC work force. 

• Ensure that all project LTRs are verified in accordance with relevant technical specifications and project specific procedures, and systems are in place for monitoring and measuring LTR concurrency with project life cycle and right first time (RFT) delivery.

• Establish and maintain the project internal and external audit programme, including leading internal audits and external audits of the supply chain.

• Report on audit performance, communicating key audit findings and trends to the project leadership.

• Liaise with second and third-party inspection bodies where necessary. 

• Measure and evaluate supply chain performance by scoring them against established Quality KPIs.

• Produce and submit a monthly Quality Performance Report to the sector Quality Director.

• Support Quality Director with sector specific Quality Management activities including Management Review, ISO 19443 certification and achievement of legislative and regulatory requirements.

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Knowledge, Skills, and Experience

Essential

• Excellent knowledge of Quality Management Systems

• Strong working knowledge of document management systems

• Comprehensive understanding in industry standards including ISO 9001 and ISO 19443

• Proficient in the analysis of processes and data

• IT literate and proficient in Microsoft Office

• High level of communication skills in both written and spoked format

• Proficient in the use of continuous improvement tools and techniques

• Demonstrates excellent customer service behaviours

• Ability to remain calm and work well under pressure 

• Solid organisational skills, including multitasking and time-management

• Effective personnel management skills

• Extensive Quality Management experience, including leading a quality team (QA and QC), preferably in associated industry

• Practical experience of developing, implementing and improving Quality Management Systems.

• Hands-on experience with project and commercial management tools

   

Desirable

• Proven experience of whole project lifecycle within Engineering, Procurement and Construction on complex, multi-disciplinary projects

• Proven experience of managing quality delivery to support major complex, multi-disciplinary projects 

• Commercial acumen

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Essential

• Be a Chartered Member of the Chartered Quality Institute and hold CQP status (or an equivalent recognised Quality body) or an appropriate engineering institution 

• Diploma or Bachelor degree in Quality Management, Project Management or related engineering discipline

• Lead Auditor qualification by recognised industry body

• Formal training in root cause analysis techniques

Desirable

• Fellowship of the Chartered Quality Institute

• Masters degree in Quality Management, 

• Project Management or related engineering discipline