Executive Operations - Cloud - Customer Support, CRM, Inbound and Outbound Calls
Job Description
Scope:
- The Executive Operation will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership.
What you’ll do:
Manage inbound and outbound customer calls in a timely manner
Identify customers’ needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
What we are looking for:
Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.
Ready to work on 24/7 shift (rotational shift)
Track your own work daily and compare it to benchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.