Workplace Services Lead - Malaysia
Job Description
Entity:
People, Culture & Communications
Job Family Group:
Job Description:
Role Synopsis
The Workplace team are accountable for handling the end-to-end property lifecycle for bp’s corporate office portfolio. Operating in more than 50 countries and across over 100 diverse locations, the team play a central role in transforming the workplace experience and the services that support it. With a transformation agenda across our key locations, our vision is to create safe workplaces that our people love—enabling them to think, work, and connect, wherever they are in the world.
The Workplace Services team are responsible for handling the services that enable the day-to-day operation of bp’s workplaces. Organised into regional teams under global leadership, they work closely with our Vested service partners to deliver consistent, high-quality services. This role reports to the Workplace Services Manager, South East Asia, and will primarily support Malaysia while contributing to broader regional activities!
The role holder will:
Support the delivery of Workplace Services operations across Malaysia
Apply a solid understanding of workplace services, including integrated facilities management, building operations, workspace management, risk and safety, budgeting, communications, and sustainability
Support the development and continuous improvement of facilities management service scope to enhance service delivery
Handle the delivery of projects (e.g. restacks, relocations, modifications and reinstatements), including coordinating specifications, processes and procedures, and ensuring alignment with agreed strategies and policies
Partner with leadership, employees, designers, contractors and building management to support project delivery
Collaborate across teams and levels to deliver solutions that meet both business and workplace needs
Build and maintain effective working relationships with internal teams, external partners and suppliers, with clear and professional communication
Support governance of the Vested Workplace partner, including coordination with bp teams and participation in operational meetings as required
Coordinate and oversee partner teams to deliver against agreed objectives within defined parameters
Analyse data and operational insights to identify trends and support improvement
Apply standard process guidance to suppoive and consislace service delivery
Maintain accurate and up-to-date documentation and systems to support operational management activities
Ensure risks and performance issues are appropriately recorded, tracked and supported by accurate information
Key Accountabilities
Ensure effective day-to-day delivery of Workplace Services across Malaysia, maintaining high operational standards
Support the management and performance of the Workplace Vested partner, ensuring services are delivered in line with agreed expectations
Ensure compliance with bp governance requirements, with accurate and up-to-date documentation in place
Support budget planning and tracking activities, including preparation of standard reports as required
Ensure local legislation, standards and HSSE requirements are reflected within workplace operations and systems, with accurate and consistent data capture
Collaborate with Technology, HR, Workplace and Change teams to ensure workplace services continue to meet colleague needs
Support the implementation of local and global workplace initiatives, ensuring effective execution within the market
Promote and support the application of Vested methodology in day-to-day service delivery
Essential Education:
Minimum Bachelor’s degree or equivalent experience or equivalent education in real estate or property management, business administration, engineering, architecture or other related fields.
Essential Experience and Job Requirements:
Previous experience of high-level operational support, within a corporate real estate setting, with a diverse range of operations
Demonstrable experience in achieving results in diverse cultures and drives an inquisitive yet supportive attitude whilst promoting innovation and continuous improvement
Previous experience of working within a global outsourced setting
Entrepreneurial thinking, demonstrating extensive understanding of business inter-connectivity and the ability to act upon this understanding
Outstanding stakeholder engagement skills, building sustainable networks of using high Emotional Intelligence
Respectful of diverse cultures and perspectives and promoting innovation and continuous improvement
Desirable criteria
Good knowledge of executing process efficiency, data quality, systems performance and development, project & programme management and change control, in particular with respect to implementing workplace services outsourcing initiatives
Confident individual who takes ownership and leads by example
Good communication skills both verbal and written, collaborative and flexible style
Cultural awareness and language skills specific to region
At least 7 years of professional experience within property and workplace services in a large multinational organisation
Previously worked with the Vested methodology
At bp, we provide the following environment and benefits to you:
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path
Life and health insurance, medical care package
And many other benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Travel Requirement
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Remote Type:
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Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.