Head Receptionist

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

The location is semi-rural at the gateway to North Wales and the Lake District with easy access to rail and motorway links and striking distance to Liverpool and Manchester. The practice is well equipped with the usual tools e.g. Digital x-ray, in house laboratory, blood machines, ECG, ultrasound scanner, endoscope, Digital x-ray etc which allows the opportunity to work up cases. 

We are seeking an experienced, organised, and highly personable Head Veterinary Receptionist to lead our small animal practices front-of-house teams across our three branches in Rufford, Southport and Tarleton. As the first point of contact for our clients and their pets, you will play a vital role in ensuring an exceptional client experience while supporting the smooth day-to-day running of the practices. 
This is a fantastic opportunity for someone with strong leadership skills, a passion for client care, and a background in veterinary or healthcare reception.

Key Responsibilities include:

*Lead, motivate, and support the reception team, ensuring high standards of service and professionalism
*Oversee front desk operations including appointment scheduling, client communications, and workflow management
*Handle client queries and concerns with empathy and efficiency
*Manage rotas, training, and performance development for reception staff
*Ensure accurate record-keeping and compliance with practice protocols
*Work closely with veterinary surgeons and nurses to optimise client and patient flow
*Maintain a welcoming, organised, and calm reception environment
*Support practice management with administrative tasks and service improvements

*Previous experience in a veterinary, medical, or customer service environment
*Proven leadership or supervisory experience
*Excellent communication and interpersonal skills
*Calm under pressure, with strong organisational abilities
*Compassionate and client-focused approach
*Confident with IT systems and practice management software
*A genuine passion for animal welfare and customer care

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

* A key client-facing role within a supportive and collaborative practice team 

* Clear career pathways with progression opportunities within client care and practice leadership roles 

* Ongoing learning and development supported by experienced colleagues and practice teams 

* A values-led culture focused on care, community, and continuous improvement