About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

Job Description

Position Title

Administrator / Assistant Administrator / Patient Financial Services Manager – Outpatient

Department: Administration / Fiscal Services

Reports To: Regional Director

Supervises: Outpatient Departments and Fiscal Services

Entry Level Qualifications

• High School Diploma or GED required; some college with a focus on business, accounting, or healthcare administration preferred.

• Minimum of two (2) years of business office experience in a healthcare, banking, or insurance setting required.

• One (1) year of supervisory or relevant leadership experience preferred.

• Proficiency in office equipment, including calculators, computers, copiers, and fax machines.

• Strong organizational, interpersonal, and communication skills.

• Valid driver's license and a safe driving record.

• Physical and emotional capability to function effectively under stress.

• If recovering, two years of continuous, verifiable abstinence/sobriety required.

General Responsibilities

• Manage and supervise day-to-day business office and financial operations.

• Plan, organize, and control the overall functions of the outpatient facility in accordance with corporate policies and objectives.

• Oversee all financial procedures, including billing, collections, accounts receivable, and accounts payable, ensuring monthly financial goals are met.

• Maintain and manage patient records and ensure compliance with federal regulations such as 42 CFR Part 2 and HIPAA.

• Act as the financial consultant to the Regional Director regarding receivables and payables.

• Establish and maintain effective communication between referral sources and the facility.

• Coordinate with clinical and professional staff to deliver optimal patient care.

• Assist with marketing, community events, and other administrative tasks as directed.

Essential Functions

• Perform billing, collections, admissions, cash posting, and data entry tasks.

• Prepare and review financial reports, including revenue, collections, and admissions data.

• Maintain patient records, including storage, retrieval, and closeout procedures.

• Participate in department head, utilization review, and committee meetings as assigned by the Regional Director.

• Supervise and direct all facility affairs in accordance with established Bradford policies and practices and ensure compliance with all Bradford Health Services policies and procedures.

• Carry out all policies established by corporate directives.

• Reconcile petty cash and maintain the administrative fund checking account.

• Ensure accurate daily financial operations, including balancing receipts and posting patient charges.

• Monitor accounts receivable for timely collection and disposition of outstanding accounts.

• Monitor inventory of supplies and coordinate ordering and receiving to ensure adequate availability for facility operations and quality patient care.

• Supervise and participate in the maintenance, storage, and retrieval of patient records.

• Balance and post daily receipts and patient charges in accordance with company policy.

• Review Explanation of Benefits (EOBs) daily and post contractual adjustments according to company policy.

• Monitor accounts receivable for appropriate collection and follow-up activity, including potential bad debt write-offs in accordance with company policy.

• Maintain compliance with all corporate policies, procedures, and federal regulations.

• Assist with employee selection, supervision, and maintenance of personnel records as directed.

• Participate in departmental meetings and other assigned committees.

• Represent the facility professionally in all interactions with patients, staff, and the community.

• Timely review and disposition financial class "M" (manager review) accounts in accordance with company policy.

• Function as a liaison between the facility and corporate accounting to ensure proper reporting of cash deposits, projected revenues, and related financial activities.

• Complete monthly reports on revenue, collections, and admissions for the Regional Director according to policies and procedures.

• Review and input accounts payable after Regional Director approval in accordance with company policy.

• Prepare daily receipts journals, daily cash reports, and weekly cash reconciliation reports in accordance with company policy and make bank deposits.

• Maintain a professional demeanor and appearance. Employees must not appear impaired or disoriented and must present coherent, articulate speech while remaining alert, responsive, and attentive to patients' needs and concerns.

• Work cooperatively with co-workers, clients, managers, and prospective clients.

• Assist with individual marketing and public relations activities as needed.

• Maintain regular attendance and readiness to perform duties safely and effectively.

• Perform other duties as assigned.