Community Director

CLASSIFICATION: Full-time, Non-Exempt, Benefits Eligible 

COMPENSATION: $63,000 per year + ability to earn up to an additional 15% of salary in performance bonuses 

POSITION SUMMARY: This role is laser-focused on driving leasing performance, occupancy, and resident retention for the community. The Community Director partners closely with the Community Manager on day-to-day operations and is a primary point of contact for current and prospective residents. This role is ideal for someone looking to grow into a Community Manager position and who thrives in a fast-paced, goal-oriented leasing environment. 

KEY DUTIES & RESPONSIBILITIES: 

Leasing & Occupancy:

• Own the leasing pipeline -- conduct tours, follow up with prospects, and convert leads to signed leases 
• Monitor daily, weekly, and monthly leasing and occupancy KPIs; escalate concerns to the Community Manager 
• Execute the community's pre-leasing and renewal strategies to hit occupancy and revenue goals each academic cycle 
• Manage and execute the renewal outreach program, ensuring all current residents are contacted through the renewal process 
• Conduct regular market surveys and shop comparable student housing communities in Eugene to stay current on pricing and promotions 
• Implement leasing promotions, campaigns, and outreach programs in collaboration with the Community Manager 

Resident Relations & Retention: 

• Serve as a primary contact for resident needs, questions, and concerns -- responding promptly and professionally 
• Build a positive, community-centered living environment that supports resident satisfaction and retention 
• Plan and support resident events, programs, and communications (newsletters, social media, etc.) that drive engagement 
• Review notice-to-vacate requests and identify root causes; proactively work to improve retention 
• Build and maintain relationships with campus and community resources including University of Oregon housing offices, student organizations, and local businesses 

Administrative & Operations: 

• Process lease applications, execute lease agreements, and manage lease file accuracy in Entrata or designated property management software 
• Collect rent, post payments, and assist with delinquency follow-up under the direction of the Community Manager 
• Conduct move-in and move-out inspections and ensure accurate documentation 
• Assist with preparation of weekly and monthly leasing reports submitted to Redstone 
• Maintain office organization, ensure common areas are ready for tours, and uphold property appearance standards 
• Support the Community Manager with special projects, marketing initiatives, and property reporting as needed 
• Conduct all business in accordance with Fair Housing laws, company policies, and applicable Oregon landlord-tenant regulations 

Team & Leadership: 

• Collaborate with leasing staff, providing coaching and guidance on leasing best practices 
• Step in to support overall property operations in the absence of the Community Manager 
• Contribute to a high-performance, team-first culture aligned with Redstone's core values 

EXPERIENCE & QUALIFICATIONS: 

• 1-3 years of experience in student housing, multifamily leasing, or property management 
• Demonstrated track record of hitting leasing and occupancy targets 
• Client-ready professional demeanor with strong communication skills -- written and verbal 
• Experience with property management software (Entrata preferred, but not required) 
• Highly organized with strong attention to detail and ability to manage multiple priorities 
• Team player with a positive, solutions-oriented attitude 
• Proficiency in Google Apps and Microsoft Office 
• Ability to work some evenings and weekends during peak leasing season 

BENEFITS: 

• Health, Vision, and Dental Insurance 
• 15 days of PTO and 10 paid holidays 
• 3 Paid service days 
• Paid parental leave 
• 401K Plan with up to 6% matching 
• Continued Education Program 
• Employee Assistance Program 
• Professional Development Program 
• Short-term Disability Insurance