Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Night Audit is responsible for overnight operations of the front desk, accounting, and security. Responsibilities will include interacting with guests, activities at Oak Cottage and throughout the property, and requires the Night Audit to be a competent representative of the company. The significant results of this position are to effectively handle any questions, problems, concerns, and needs of any guests related to lodging, food, and beverage, and the general safety of the buildings and grounds.
Pay Rate: $16.00 per hour.
Hours for this position would be 11 pm - 7 am. Weekend availability is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Strong self-motivator
• Ability to be organized and follow-up on tasks
• Basic understanding of Windows programs and Point of Sale systems
• Ability to follow routine instructions
• Flexibility with scheduling for weekends and holidays
• Positive phone interaction
• Strong character
• Ability to remain calm under pressure
• Ability to multi-task
• A desire for continued education and growth
Guests Services
• Answering and responding to guests’ calls and individual needs
• Late check-ins and early departures including luggage delivery and removal
• Logging and delivering wake-up calls
• Security checks and walk-through of the houses and cottage area
• Light housekeeping in cottages and common areas after late-night activities
• Printing traces and arrival reports for the following day
• Copying and delivery of the Times fax
Accounting
• Completion of opening paperwork for the next business day
• Processing and delivery of guest folios with departure letters
• Night audit entry and review
• Support tasks required at various times by the Controller
Security
• Responding to fire alarms and taking appropriate steps
• Observing property for potential security problems
• Monitoring groups and individuals after hours
Must comply with all company policies and procedures.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Regular and consistent attendance is required to perform the essential functions of this position and the flexibility to work nights and weekends.
SUPERVISORY RESPONSIBILITIES
• None
EDUCATION AND TRAINING
• College degree or 2-3 years of hospitality/security experience preferred
• High school diploma or equivalent
• Must have a valid driver’s license
LANGUAGE SKILLS
• Must have excellent written and verbal communication skills
• Must be able to communicate effectively with guests, managers, and team members
MATHEMATICAL SKILLS
• Must have an understanding of basic math and accounting functions for night audit reports
REASONING ABILITY
• Must be able to make decisions under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to manage diverse tasks simultaneously
PHYSICAL DEMANDS
• Must be able to stand or walk for long periods
• Must be able to manage time to stay alert personally
• Must be able to lift up to 50 lbs.
• Must be able to operate a company vehicle or golf cart safely
WORK ENVIRONMENT
• General office / front desk guest reception area
• Must be able to work outdoors in all weather conditions