Country Kenya
Business Unit Express
Job Family Field Sales
Grade RCS M
Role Title Field Sales Executive
Department Sales
Reports to Area Sales Manager
Role Purpose
The job holder is responsible for the revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.
Accountabilities
Skills/ Qualifications
Bachelor Degree /Tertiary Education or related work experience in related discipline and 0-2 years of experience in related field.
Entry level professional contributor.
Understands fundamental concepts and theories.
Adequate knowledge of industry practices.
Impact
Contribute to projects and assignments that have some impact on the department.
Problem Complexity / Process
• Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’.
• Develop an Annual customer call cycle
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
• Act as the customers’ main point of contact
Customer / Stakeholder
• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
• Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
Autonomy
• Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered.
• Propose discount agreements to the Sales Manager for approval.
• Work under general supervision with regular review following established procedures.
People Management
• May provide general guidance/direction to or train junior level personnel in Associate roles
DHL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. All qualified applicants will receive consideration without regard to race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law.
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