Process Documentation & Improvement Specialist

Process Documentation & Improvement Specialist

Department: Operational Excellence 
Location: Carrollton, GA (On‑Site)
Reports To: Director of Business Operations

Role Overview

The Process Documentation & Improvement Specialist plays a critical role in helping Mullins Mechanical scale effectively by defining, documenting, and continuously improving how work gets done.

This individual will work alongside leaders and teams across all departments—from Operations and Project Controls to Accounting, HR, IT, and Safety—to map current‑state processes, design improved future‑state workflows, and create clear, consistent documentation that teams can actually use.

This is a hands‑on, high‑ownership role ideal for someone who is eager to learn the business from the inside out, take responsibility for meaningful work, and build a strong foundation in process improvement, change management, and cross‑functional collaboration.

 

Key Responsibilities

Process Mapping & Improvement

• Partner with department leaders and subject matter experts to identify, map, and understand current‑state processes
• Facilitate working sessions to identify gaps, inefficiencies, handoff issues, and opportunities for improvement
• Design and document future‑state processes that are practical, scalable, and aligned with business goals
• Continuously refine process standards as systems, tools, and business needs evolve

Documentation Standards & SOP Development

• Own and maintain process mapping standards, SOP templates, and documentation guidelines
• Develop clear, concise, and standardized documentation (SOPs, workflows, playbooks, job aids)
• Ensure all process documentation follows consistent structure, terminology, and formatting
• Partner with teams to keep documentation current and relevant—not “shelfware”

Change Management & Rollout Support

• Develop change management and rollout playbooks to support new or updated processes
• Help teams understand the why behind process changes and how those changes affect day‑to‑day work
• Support communication, training materials, and reinforcement plans to drive adoption

Training & Department Champion Enablement

• Train and support department process champions on documentation standards and best practices
• Help teams learn how to maintain their own process documentation over time
• Create simple training materials and guides to support onboarding and continuous learning

Cross‑Functional Collaboration

• Work closely with Operational Excellence, IT, HR, Construction, Accounting, Preconstruction, etc.
• Be willing to learn unfamiliar functions and systems quickly
• Serve as a connector—helping teams see how their processes impact downstream departments

 

What We’re Looking For

Experience & Skills

• 2–6 years of experience in process improvement, business operations, project coordination, documentation, or a related role
• Experience creating SOPs, process maps, or training documentation
• Strong written communication skills with an ability to explain complex processes clearly
• Comfortable facilitating conversations with a range of stakeholders—from field leaders to executives
• Strong organizational skills and attention to detail

Mindset & Working Style

• High ownership mindset—you see a problem and take initiative to solve it
• Comfortable working in ambiguity and figuring things out as you go
• Curious by nature and always looking for better, more efficient ways to work
• Not afraid to ask questions, challenge assumptions, or dig into the details
• Able to balance strategic thinking with hands‑on execution

Bonus (Not Required)

• Exposure to Lean, Six Sigma, or continuous improvement concepts
• Experience with tools like Lucidchart or similar
• Familiarity with SharePoint, knowledge management systems, or LMS platforms
• Construction, engineering, or industrial services experience

 

Why This Role Matters

This role directly impacts how efficiently our company operates. The work you do will:

• Reduce confusion and rework across teams
• Improve onboarding and training effectiveness
• Support system implementations and operational scaling
• Help teams spend more time doing real work—and less time figuring out how things are supposed to work

If you enjoy bringing order to complexity, collaborating across departments, and taking pride in building things that last, this role offers a unique opportunity to grow while making a visible impact on the business.