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Multi-site Property Manager
Saint Xavier ParkPosted Yesterday
Full-timeonsite
Job Description
Multi-site Property Manager
Department: Property Management/Operations
Employment Type: Full Time
Location: Saint Xavier Park
Description
North American Properties is seeking an energetic and results-driven Property Manager to oversee the Saint Xavier Park Collection, featuring five unique communities in Downtown Cincinnati: The Blonde, Encore Urban Living, Seven at Broadway, Sycamore Place, and East 8 Lofts. This fast-paced, multi-site opportunity requires exceptional leadership, a commitment to best-in-class customer service, and the ability to inspire teams while driving success. The Property Manager is responsible for leading all operations, financial performance, team development, leasing efforts, and resident satisfaction.
Duties and Responsibilities
The primary responsibilities of the Property Manager will include:
- Maintain company standards
- Teamwork, motivation, and cooperation
- Enforcement of company policies and standards
- On-call for property emergencies and resident relations
- Innovate and initiate improvements
- Identify opportunities and implement strategic change for competitive advantage
- Regularly inspect vacant and make-ready apartments
- Maintain high standards of property appearance
- Monitor and manage maintenance procedures and staff
- Properly document liability and incident reports to the corporate office in a timely manner
- Perform any additional duties or tasks assigned by the Asset Manager
Human Resources:
- Lead, motivate, supervise, and review all personnel
- Establish and maintain a culture of professionalism and integrity
- Set clear objectives and expectations for staff and hold accountable to results
- Hiring or firing of personnel to achieve operational objectives
- New hire orientations – paperwork, benefits, company overview and manual
- Develop and monitor compensation/commission/incentive plans
- Payroll review and approval
- Employee training
Financial:
- Responsible for financial performance of the property, including Rent and Other Income, Concessions, Accounts Receivable, Accounts Payable, Expenses, and Capital Expenditures
- Budget preparation
- Monthly variance reporting
- Ensure rent and other income is efficiently collected, deposited, and posted
- Implement efficient and effective office procedures and processes
- Manage and monitor vendor and contractor relations
- Provide accurate, timely reports that meet company deadlines and objectives
- Keep and maintain accurate records and resident files Sales, Marketing, Customer Service,
Resident Relations:
- Direct all leasing efforts to achieve property goals
- Train, motivate, and monitor staff to achieve occupancy objective
- Implement advertising and marketing campaigns in cooperation with company plans
- Execute the company’s digital strategy through social media and other online initiatives
- Maintain current market studies and competitive market information
- Create and monitor leasing strategies for new residents and renewal
- Maintain excellent customer service and resident satisfaction
- Foster a positive attitude amongst staff and a team approach to customer service
Skills, Knowledge and Expertise
The ideal candidate must demonstrate:
- Strong organizational and time management skill
- Results-driven
- Financial acumen
- Attention to detail
- Marketing and technological savvy
- Ability to set goals and expectations and motivate a team
- Effective written and verbal communication skills
Education and Experience Requirements:
- Minimum of 5 years property management experience required
- Proficiency in Microsoft Office (Outlook, Word, Excel)
Compensation and Benefits
NAP Apartment’s Property Manager position will include an excellent benefit package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.