Queen Anne Tearoom's Manager

Lead, motivate and manage a large team in a high-volume service setting

· Ensure consistently high standards of customer service

· Manage rotas, staffing levels and resources effectively to meet business needs

· Work within agreed budgets, controlling costs and maximising efficiency

· Monitor and deliver against KPIs to drive performance

· Maintain positive rapport with both customers and team members

· Ensure the operation complies with company policies, health & safety, and food standards

· Proven managerial experience in a similar high-volume hospitality or visitor attraction setting

· Flexible with working days and hours, including weekends and holidays

· Demonstrated experience managing large teams effectively

· Lives within a commutable distance of Edinburgh Castle

 

KNOWLEDGE

• Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc.
• Excellent organisational skills
•  Ability to plan ahead
•  An analytical approach to problem solving
• Good negotiating skills
• Ability to work on own initiative
• Excellent communicator at all levels
• Financially and commercially astute 
• Effective time management

SKILLS

• Good standard of secondary education
• Successful background in hospitality and/or catering (experience in a health/care environment beneficial)
• A good understanding of HACCP
• Excellent Management experience
• Ability to display a real passion for food and customer service
• Excellent leadership and influencing skills
• Excellent understanding of report writing and financial management

PERSONAL ATTRIBUTES

• Willingness to learn and progress
• Be honest and trustworthy 
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrates sound work ethics
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations