Resident Services Coordinator

King County Housing Authority (KCHA) is currently recruiting a talented, resourceful, and passionate Resident Services Coordinator that will serve King County Housing Authority households including families, senior and disabled residents in the Southwest Region of King County, specifically in the White Center and surrounding areas.  The goal of this position is to assist residents by providing residents information and referrals to community resources, fostering community engagement and supporting resident stability and independence. 

Under the general supervision of the Resident Services Manager, the Resident Services Coordinator will work with residents and act as a liaison between residents, KCHA Property Management and local service agencies. The successful candidate will provide resource and referral services to Family and Mixed Population (senior/disabled) Public Housing residents and will coordinate community building events and activities to promote resident engagement. This involves outreach on the properties and collaboration with property Management and outside agencies. 

This position will be based in SW Region in more than one of our Public Housing sites working closely with our residents and local agencies. SW Region includes properties in Burien, White Center, Tukwila, Normandy Park, Des Moines and Federal Way. Work locations will include multiple sites throughout these cities based on business need. Some remote work may be authorized after the initial probation period. 
An essential function of the work is to maintain client confidentiality and document all resident contact in client software systems including ETO. A successful candidate will be familiar with data entry and documentation.  
 
King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.

The Resident Services Coordinator will:

• Work with KCHA staff and Public Housing participants to support resident stability. 
• Assess resident needs and provide information about and referrals to social services; provide information and connect participants to programs and services that will help participants achieve their goals; help residents apply for and maintain social services and entitlements.
• Establish and maintain positive working relationships with community partners to ensure residents have access to information, services, and assistance for which they qualify, act as a liaison between local community governmental agencies, community councils, individuals and residents. 

• Maintain client confidentiality and document all resident contact in client software systems including ETO. 

• Coordinate, plan, and implement community events (e.g., summer BBQ, resource fairs, community network meetings and learning workshops), as KCHA policy allows.  This requires following KCHA guidelines and VRT policies. Community and partner meetings through Zoom and resident meetings over the phone are an acceptable alternative. 
• Meet with residents to discuss their situation and help problem solve; assist residents in identifying and resolving challenges and issues.
• Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program initiatives and goals, agency core strategies, and mission.
• Use data tracking software/systems (OnBase, ETO, TenMast and Yardi) to input participant data on a regular basis; access data and verify accuracy of data on a regular basis. 
• Complete all required paperwork, documentation and maintain participant files per department standards.  

Required Qualifications:

• Bachelor's Degree with degrees preferred in social work, human services, public administration or related field AND 
• Considerable experience (3+ to 5 years) in social work, early education, housing programs and/or community development programming OR 
• An equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.  

Required Knowledge, Skills and Abilities:

• Knowledge of theories, principles, and practices used to organize, implement, and monitor resident service programs and support for implementation of individual/family supportive services and programs.  
• Interacts effectively with others to establish and maintain positive working relationships; demonstrates techniques for building community partnerships.  
• Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.  
• Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm, and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.  
• Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.  
• Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high-pressure environment.  
• Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.
• Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work. 
• Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.  
• Proficiency with MS Office to include Word, Excel, Outlook. Willingness to learn and utilize database software, including OnBase, ETO, TenMast and Yardi.  

Special Requirements:

• Consent to and pass required assessments.  
• Must be able to travel regularly between work sites as required to perform the essential functions of the position and have a reliable means of transportation to meet those travel requirements. A valid driver's license may be required for positions where driving is an essential job function AND/OR
• Must possess a valid driver's license and be able to travel regularly between work sites as required to perform the essential functions of the position. Employees must have access to reliable means of transportation that enables them to meet the travel requirements of the position. 
• Final candidates may be required to complete a criminal background check in accordance with applicable law. 
  
  

To be considered for this opportunity, you must: 

• Complete the online application profile in its entirety.  
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)  
• Upload a detailed résumé of all educational and professional experience. (Résumé) 

Salary & Benefits:

The salary range for this position is $40.76 - $47.88 hourly dependent on qualifications and professional experience. The complete salary range for this position is $40.76 - $55.01 hourly. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. 

Work Environment:  
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

After initial onboarding, this role will have the opportunity to work remotely up to 40% in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. Employees must reside in Washington State and having the ability to report to the Central Office in Tukwila will be required. Some local travel may be required to support KCHA business needs.

 Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing, and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work is performed in an office environment and at KCHA sites. This position will be required to travel to work sites and housing sites as needed. This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, reaching with hands and arms and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.