Technical Writer (m/f/d) - Fix Term Contract (9 months) – possibly more

• Plan, write, review, and maintain technical documentation — user guides, admin references, release notes, API documentation, and how-to content — across our ITSM and endpoint management products.
• Own content within our documentation architecture, contributing to the ongoing restructuring of docs.matrix42.com and keeping information findable and consistently structured.
• Partner with product, engineering, and design to understand features early and document them accurately before and at release.
• Apply AI tooling thoughtfully across the content lifecycle — drafting, editing, summarization, and content quality checks — while maintaining a high editorial standard and factual accuracy.
• Maintain a consistent voice, terminology, and style across a large content base, including support for our German- and English-speaking audiences.
• Gather feedback from support, customers, and analytics to continuously improve content quality and coverage.

Required

• Excellent communication and people skills. Forging a strong working relationship with your key SMEs is required.
• Willingness and ability to learn and adapt to new tools and technologies, especially around AI.
• Good project management skills and the ability to manage multiple projects simultaneously.
• Flexibility, ability to deal with shifting priorities, and unexpected deadlines.
• Ability to work independently with minimal supervision.
• Proven experience writing technical content in a software, SaaS, or IT industry — you can explain complex systems clearly and accurately to a technical audience.
• Hands-on proficiency with AI tools for content work, and good judgment about where AI accelerates the work versus where human review is essential.
• Strong working knowledge of content management systems and authoring tools.
• Excellent written English; ability to produce precise, well-organized content under real release timelines.
• A structured, detail-oriented approach to information architecture, terminology, and versioning.

Nice to have

• Experience working in agile, cross-functional product teams.
• Experience in translation management.
• German language skills (written and spoken).
• Familiarity with ITSM, endpoint/device management, or enterprise IT concepts.
• Experience or knowledge with work-processes and technologies around technical communication: single sourcing, HTML, CSS, CMS, Markdown, Git, static site generators, APIs, structured authoring tools, docs-as-code, DITA, etc.
• Awareness of accessibility standards and inclusive content practices.

• Work from (almost) anywhere – Want to change your scenery? Go on a workation and take your job with you.
• Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
• Social Day – One paid day per year to give back to your community or support a cause you care about.
• Extra sick days, no questions asked – Get 2 paid sick days per year, no doctor’s note needed.
• Private medical care – Covered through Regina Maria, because your health matters.
• Pick your perk – Choose what works for you via the Benefit Online platform: private pension, meal tickets, travel vouchers, courses, gifts - you name it.
• Work-from-home allowance – Whether you're at your desk or at home, we've got you covered. The allowance adjusts based on your time in the office.