IT Operations Analyst-1

Job Characteristics: Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in most phases of production control. Creates and modifies production procedures and standards. Runs, restarts and schedules priorities of new production control systems. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems.

Education/Work Experience: Typically requires a degree and 2-4 years experience; or no degree and 6-10 years combined education and equivalent work experience (typically 1 year experience = 1 year education).

Independence Level/Reports to: Works under limited supervision on assigned tasks or portions of projects to determine and develop approach to meet desired objectives. May lead projects/research with limited scope and complexity. Normally reports to Manager.

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