Electric Meter Field Investigator

Job Purpose: Conducts audits, field inspections, field investigations of suspected theft or reported activities related to utility tampering and malfunctions. Represents the company in civil and criminal matters aimed at identifying and stopping meter-to-cash revenue losses. Coordinates activities with various internal work groups and proactively interacts with outside agencies including law enforcement to secure company property and revenue and to meet department objectives. Operates equipment at elevated heights and on energized systems up to 600 volts (secondary voltage). Primary Functions: Independently conduct field investigations for utility theft, tampering, photograph and secure evidence related to the investigations; thoroughly document findings per business and legal standards, and obtain statements from occupants/witnesses as needed; Maintain custody and integrity of evidence, and represent the company in litigation, depositions, etc. as an expert witness in a professional manner; Identify wiring errors or malfunctioning equipment, remove and/or exchange meters/jumpers, process work in Customer Information System (CIS) and MobLite applications; Initiate and conduct site audits by analyzing various reports and customer records and determine type of action to be taken; Utilize secondary service conductor tester and thermal camera to effectively identify failing secondary connections associated with AMI meter event logs; Develop and maintain productive working relationships with various law and code enforcement agencies that will facilitate and expedite the disposition of revenue recovery and civil/criminal complaints; Conduct or assist in the training of employees and other external parties on the awareness of utility theft and tampering; Utilize analytics and leverage technology to detect patterns of fraudulent activities; Support process improvements to ensure safe and secure operations of equipment to minimize failures and tampering; Perform other duties as assigned.