Expert SLS

Title: Expert SLS (AFR)

Location: GSC BOG

Support with spot quotes, monthly status and performance reports for AFR related to the operation.

Key Responsibilities:

· Receive quote request

· Review that all information provided by the internal/external customer is clear and complete or ask for it when need it

· In case there is not any specific rate, contact the corresponding stations following up to meet the time

· Answer with the quote within the corresponding time (high, medium or low priority)

· Follow up on the quote status until getting a customer decision taking into account the TAT of the scope

· Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive

· Find improvements and efficiencies and discuss open topics and issues.

· Training the team members when need it to support as back up – also learn about other scopes within AFR and the rest of the Sales Service Line

Skills / Requirements:

· Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.

· Good level of MS Excel and other MS Office tools.

· High level of English (dialogue, writing, listening).

· Customer service and communication skills.

· Teamwork and autonomy