Manager, Solutions Support Engineering - East

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Solutions Support Engineering - East based in the United States.

This is a leadership opportunity for an experienced technical support professional to manage and scale a high-performing engineering support team in a fast-growing cloud security environment. In this role, you will combine people leadership, technical expertise, and AI-driven innovation to improve customer support experiences and operational efficiency. You will guide engineers through complex technical challenges involving cloud infrastructure, security, networking, and automation while acting as a strategic escalation point. Working with cross-functional teams, you will help build scalable support solutions, enhance processes, and empower customers to securely adopt advanced technologies.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Solutions Support Engineering - East based in the United States.

This is a leadership opportunity for an experienced technical support professional to manage and scale a high-performing engineering support team in a fast-growing cloud security environment. In this role, you will combine people leadership, technical expertise, and AI-driven innovation to improve customer support experiences and operational efficiency. You will guide engineers through complex technical challenges involving cloud infrastructure, security, networking, and automation while acting as a strategic escalation point. Working with cross-functional teams, you will help build scalable support solutions, enhance processes, and empower customers to securely adopt advanced technologies.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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