Administration of the Salesforce platform: user management (creation, modification, deactivation), roles, profiles, permissions, and access control
Configuration and maintenance of Salesforce components: objects, fields, page layouts, record types, reports and dashboards, Flows / automations, validation rules
Handling Salesforce-related incidents and requests
Collaboration with business stakeholders to gather and clarify requirements
Monitoring and optimizing platform performance
Support for release and deployment processes, in collaboration with technical teams
Providing user support and guidance/training sessions
Documentation of configurations and implemented processes
Contribution to process improvement and automation initiatives

Experience in a Salesforce Administrator role or similar
Solid knowledge of the Salesforce platform
Hands-on experience with user management and security model, reports and dashboards, nice to have automations (Flows / Workflows)
Ability to translate business requirements into technical solutions
Analytical and problem-solving skills
Experience working in an Agile/Scrum environment
Ability to manage multiple priorities

Nice to have/Open to Learn:

Salesforce Administrator certification
Experience with: DevOps tools (e.g. Azure DevOps, Git), integrations (APIs/system integrations)
Financial Services Cloud or similar solutions
Experience in the financial/insurance domain

Salesforce Administrator

Job Description