Enterprise Application Administrator - IFS Cloud ERP

Purpose The Enterprise Application Administrator – IFS Cloud ERP role serves as a member of the Enterprise Applications Team and is responsible for the configuration, security, maintenance, troubleshooting, optimization, and expansion of EFCO’s enterprise application portfolio, which can span ERP, CRM, and HCM platforms.   Operating within a pooled support model, each administrator on the team maintains primary ownership of a specific platform while also providing backup support for all applications. The role requires technical proficiency, a systems-oriented mindset, collaboration, and should be passionate about helping the business maximize the value from its systems.     Key Responsibilities User Enablement & Continuous Improvement (50%) Serve as a primary point of contact for end users by tracking and troubleshooting issues, answering questions, and providing guidance on system functionality and capabilities. Collaborate with stakeholders across departments to identify pain points, gather requirements, and translate business needs into scalable system solutions. Design, develop, test, and implement new features and enhancements aligned with business priorities. Lead implementation projects as the organization adopts new platforms or expands existing ones. Partner with development teams and/or vendors on integration projects by defining business requirements, documenting data flows, and validating data integrity. Develop and maintain an internal roadmap to track enhancements and optimization initiatives.   System Administration (30%) Administer and support enterprise applications across platforms such as ERP, CRM, and HCM, ensuring system availability, performance, and data integrity. Manage user accounts, role-based access, and security permissions in accordance with industry best practices. Configure and maintain workflows, automation rules, and system settings to support evolving business processes. Design and maintain reports and dashboards that deliver actionable insights to business stakeholders and leadership. Maintain comprehensive system documentation including configuration standards, user role matrices, workflow logic, and known issue logs to support cross-platform knowledge sharing within the team. Serve as the primary as liaison with software vendors to resolve system issues and implement best practices.   Releases & Upgrades (20%) Coordinate, test, and deploy platform updates, patches, and new releases with minimal disruption to end users. Design, develop, document, and deploy efficient testing procedures to validate all enhancements, releases, and upgrades. Maintain documentation of system configurations, customizations, release changes, operational runbooks, process maps, and data flows.   Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.     Qualifications Education: Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent relevant experience. Experience: 3+ years of administering and implementing enterprise applications. Experience in IFS Cloud ERP strongly preferred. Experience in Salesforce CRM or Dayforce HCM a plus. Computer Skills: Strong working knowledge of MRP/ERP systems and manufacturing data structures, such as IFS Cloud ERP. Skilled in Excel and basic data analysis tools.     Core Competencies Communication: Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting. Technical Skills: Proficiently uses job-specific tools, systems, and procedures to perform tasks effectively. Adaptability: Adjusts quickly and effectively to changing circumstances, priorities, and feedback. Analysis: Breaks down complex information to identify patterns, relationships, and root causes. Relationship Building: Develops and maintains productive, respectful relationships across teams and functions.     Working Arrangement This role will work 100% onsite at our Des Moines, IA headquarters.     Physical Demands Light: Exerting up to 20 lbs of force occasionally and/or up to 10 lbs. force frequently and/or a negligible amount of force constantly.   To ensure a safe work environment while meeting the physical demands of the job you must be able to perform the following physical and mental tasks with or with or without reasonable accommodation: Balancing - maintaining equilibrium when walking, climbing, crouching, etc.: Constantly Repetitive Motions - Substantial movements (motions) of the wrists, hands, and/or fingers: Occasionally Stooping – Bending at the waist: Occasionally Sitting/Standing – Must be able to sit or stand as required for extended periods of time: Frequently Lifting motions or lifting objects up to 20 lbs: Occasionally Walking: Frequently Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles etc.: Occasionally Hearing: Frequently Talking: Frequently Capacity to think, concentrate and focus for long periods of time: Frequently Ability to read complex documents in the English language: Frequently Capacity to reason and make sound decisions: Frequently Ability to write complex documents in the English language: Frequently Capacity to express thoughts orally: Frequently Expertise in: Ability to regularly perform all job functions at company office or designated worksite. Ability to withstand environmental conditions such as extreme heat or cold, grass, wind, sand, fumes, odors, gases, noises. Etc.