Sr. Manager - Program Operations - Copay Assistance

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager – Program Operations – Copay Assistance based in the United States.

This senior leadership role is responsible for overseeing the design, execution, and performance of copay assistance and coordinating center programs supporting specialty pharmaceutical services. You will lead cross-functional operational teams to ensure seamless delivery of patient support services, high-quality customer experience, and strict adherence to program guidelines. The role requires close collaboration with internal stakeholders and external clients to ensure programs are scalable, compliant, and aligned with business objectives. You will also play a key role in optimizing processes, strengthening operational governance, and driving continuous improvement across multiple programs. Acting as a primary client-facing leader, you will ensure strong relationships, effective communication, and resolution of escalations. The environment is fast-paced, highly regulated, and mission-driven, requiring strong leadership, operational expertise, and strategic thinking. This is a high-impact role contributing directly to patient access and program success across the pharmaceutical services landscape.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager – Program Operations – Copay Assistance based in the United States.

This senior leadership role is responsible for overseeing the design, execution, and performance of copay assistance and coordinating center programs supporting specialty pharmaceutical services. You will lead cross-functional operational teams to ensure seamless delivery of patient support services, high-quality customer experience, and strict adherence to program guidelines. The role requires close collaboration with internal stakeholders and external clients to ensure programs are scalable, compliant, and aligned with business objectives. You will also play a key role in optimizing processes, strengthening operational governance, and driving continuous improvement across multiple programs. Acting as a primary client-facing leader, you will ensure strong relationships, effective communication, and resolution of escalations. The environment is fast-paced, highly regulated, and mission-driven, requiring strong leadership, operational expertise, and strategic thinking. This is a high-impact role contributing directly to patient access and program success across the pharmaceutical services landscape.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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