Customer Business Manager - Grocery

We are the company that brings a smile to children's faces. Our mission is to put a smile on 8 billion faces and we are led by our purpose to provide carefree moments to children all around the world. With our iconic Capri-Sun brand, we aim to be the best tasting, sustainable, no.1 kids' drink.
We are the ideal employer for thirsty people, who think in solutions, enjoy shaping a love brand and want to grow with us.

We are looking for a Customer Business Manager - Grocery to join our sales team, covering the South/South East of GB.

This is a home based role with one day per week (or when required) in the London office (W1W 6QE).

SCOPE OF THE ROLE

This CBM role offers the opportunity to manage a diverse set of Grocery customers in a very established and strategically important area of the GB business. You will have full P&L responsibility for your customers and support the development of the long-term strategy with the Head of Sales.

KEY ACCOUNTABILITIES

• You are the first point of contact for your customers, lead all negotiations and escalate where necessary

• You take P&L responsibility for delivering customer volume, NOS, Gross Margin vs. the agreed Annual Plan (AP) 

• You support the development of the revenue growth management and pack price architecture of your channel in conjunction with your peers and head of sales

• You will be responsible for building a stakeholder map and influencing the relevant stakeholders at your customers to ensure best in class visibility, promotions, brand activations and listings of the Capri-Sun brand

• You are responsible for negotiating and delivering the joint business plans (JBPs) with your customers

• You are responsible for cost planning and cost notifications regarding projects and activities of your customers

• You are responsible for forecast accuracy vs. the agreed AP target - Leading the monthly forecast and P&L review process for your customers. Recommending course corrections where necessary 

• You manage the trade spend budget with your customers vs. the agreed AP targets 

• You analyse and evaluate both trade spend and promotional investment effectiveness, presenting findings and making recommendations on what works and does not work 

YOUR PROFILE

• Strong understanding of the GB retail, discounter and E-commerce landscape along with a minimum of 3 years working within these channels as a National Account Manager, Customer Business Manager or equivalent

• You display ownership mentality with an assigned group of customers, delivering results & seeking new opportunities

• You will be collaborating with internal stakeholders and with external senior buyers regularly. Hence emotional intelligence and understanding the importance of strong cross-functional collaboration is key to success in this role

• You are a natural problem solver and possess strong organisational skills

• You demonstrate a sense of urgency yet remain calm under pressure

• You are resilient & self-motivated to see projects through to completion

• You have the right to work in the UK and are willing to come to the London office one day per week or as required

WHAT CAN YOU EXPECT

• Competitive base salary

• Benefits package including pension scheme, life insurance, health insurance, 25 days of annual leave

• A commitment to our sustainability: our ambition is to be the most sustainable kids drink in the world

• Working for the biggest kids drink brand worldwide, being available in 120 markets

• A fast paced company, with an excellent leadership team and high growth ambitions

• Flat hierarchies and lots of opportunity to take leadership