Caregiver Support Specialist

Flournoy Health Systems / Primecare Home Care Services 

Location: Atlanta, Georgia

Salary Range: $ 46,500 - $54,500 

ABOUT FLOURNOY HEALTH SYSTEMS: 

Flournoy Health Systems (FHS) specializes in healthcare management, supporting organizations that deliver services for seniors, chronically ill patients, and individuals requiring home and hospice care. We are committed to high standards of excellence, compassion, and compliance in all our services. FHS encompasses multiple subsidiaries, including Primecare Home Care Services (GA and IN), Primecare Hospice, Primecare ABA Therapy, Just Care Home Care, and Primecare Real Estate. 

OUR CORE VALUES: 

Compassionate Care: We are dedicated to delivering care with empathy, understanding, and respect. Our commitment to compassionate care ensures that every individual receives the attention and support they deserve, enhancing their well-being and dignity. 

Accessibility & Equity: We believe in making healthcare accessible to everyone, regardless of their background or circumstances. We strive to eliminate barriers to care and provide equitable care that meets the diverse needs of the communities we serve. 

Innovation & Excellence: We strive to stay at the forefront of healthcare by embracing new ideas and approaches. Our pursuit of excellence ensures that we consistently provide the best possible care and continuously improve our services. 

Integrity & Accountability: We operate with honesty, transparency, and a deep sense of responsibility. Our commitment to integrity and accountability ensures that we always act in the best interest of our clients, our team, and our communities. 

Collaboration & Community: We understand that our strength lies in working together. Through collaboration with our partners and engagement with the communities we serve, we build strong, supportive networks that uplift everyone involved.

POSITION SUMMARY: 

The Caregiver Support Specialist is responsible for managing a caseload of Caregivers, ensuring each Caregiver remains compliant, supported, and performing at the highest standards of care. This role focuses solely on Caregiver management, overseeing onboarding, credential maintenance, CPR/First Aid instruction, performance evaluations, and home visit support. 

The Caregiver Support Specialist works closely with Human Resources and Care Managers to ensure all Caregivers are qualified, compliant, and aligned with Primecare’s standards of compassionate, high-quality care. Collaboration with Talent Acquisition may occur when a Caregiver needs to be hired who is not a family member of the client. 

ESSENTIAL DUTIES :

Caregiver Management & Engagement 

● Maintain a dedicated caseload of Caregivers and serve as their main point of contact for all employment, compliance, and performance matters. 

● Conduct regular home visits to observe Caregiver performance and ensure quality of care in alignment with agency standards. 

● Complete performance reviews for assigned Caregivers and provide coaching or corrective action when needed. 

● Support Caregiver retention through regular communication, recognition, and problem resolution. 

● Escalate significant concerns or disciplinary issues to the Care Manager and HR. 

Credentialing & Compliance 

● Track and manage all Caregiver credentials including TB tests, CPR/First Aid certifications, background checks, and annual training. 

● Provide advance reminders for upcoming expirations and assist Caregivers in completing renewals in a timely manner. 

● Serve as an in-house CPR and First Aid instructor, conducting classes and maintaining proper training documentation. 

● Ensure full compliance with agency, state, and Medicaid waiver requirements for Caregiver credentialing and documentation. 

● Maintain accurate Caregiver files within the electronic system of record. 

Onboarding & Hiring Support 

● Facilitate the onboarding process when clients identify family members or friends to be hired as their Caregiver. 

● Collaborate with Talent Acquisition only when an outside Caregiver must be hired for coverage or replacement.

● Review all onboarding paperwork to ensure it meets compliance and credentialing requirements before hire. 

● Coordinate with HR and Care Managers to ensure new Caregivers are trained and ready to begin service. 

Field Oversight & Continuous Improvement 

● Conduct home visits to ensure Caregivers are providing safe and effective care in accordance with the care plan. 

● Collect feedback from clients, families, and Care managers regarding Caregiver performance and satisfaction. 

● Identify opportunities for additional training, mentorship, or support to enhance Caregiver skills and engagement. 

● Participate in department meetings and initiatives aimed at improving Caregiver