Distribution Training Director, Chief Agency Office

Responsibilities: Strategic Leadership & Vision: Lead the development and execution of the agency training strategy, aligning with overall business goals and future growth plans

Drive innovation in training methodologies, including digital and e-learning solutions, to enhance engagement and effectiveness across the agency sales force

Team Management & Development: Build, lead, and mentor a high-performing training team

Foster a culture of continuous learning, professional growth, and excellence

Oversee team performance, coaching, and succession planning

Budget & Resource Management: Develop, manage, and optimize the agency training budget to ensure efficient utilization of resources

Monitor costs and value-add initiatives, ensuring alignment with business priorities

Digital Transformation & Innovation: Explore, pilot, and implement digital training solutions, such as e-learning platforms, mobile learning, virtual classrooms, and other innovative tools to improve accessibility, scalability, and engagement of training programs

Training Program Design & Oversight: Oversee the design, development, and delivery of comprehensive training curricula for agency personnel in different levels from new agents to leaders

Ensure programs are aligned with regulatory

, company standards, and industry best practices

Stakeholder Engagement & Collaboration: Collaborate closely with sales leadership, HR, compliance, and external partners to identify training needs, develop tailored solutions, and ensure seamless integration of training initiatives with business processes

Regulatory & Compliance Assurance: Ensure all training programs meet regulatory standards and internal governance policies

Keep abreast of regulatory changes and adapt training content accordingly

Performance Measurement & Continuous Improvement: Establish KPIs and metrics to evaluate training effectiveness, engagement, and business impact

Utilize feedback and analytics to continuously refine training strategies and content

Market & Industry Trends: Stay informed about industry developments, digital learning trends, and competitor strategies to maintain a competitive edge in agency training

: Bachelor’s degree or above; advanced degrees or professional certifications in training Minimum of 12+ years of experience in agency or sales training, with at least 5 years in a senior leadership or strategic role within the insurance or financial services industry

Proven experience in designing and implementing large-scale, strategic training programs, including digital transformation initiatives

Strong leadership, team management, and talent development skills

Excellent strategic thinking, planning, and organizational abilities

Budget management experience with a track record of delivering ROI

Deep understanding of regulatory

and compliance standards in the insurance industry

Proficiency in digital learning tools, LMS platforms, and innovative training technologies

Exceptional communication, stakeholder management, and presentation skills

Fluency in English and Chinese (spoken and written)

About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide

Our purpose is to act for human progress by protecting what matters

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance

We are the largest General Insurance provider and a major Health and Employee

provider

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company

AXA is an

employer

We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company

Click here to learn more about our

(https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).