Organisational Change Manager - ITIL / ServiceNow project

Full-time contract (initial 12 months, likely extension)

Location: North Ryde
Working model: Hybrid – 2-3 days per week in office 

We are seeking an experienced Organisation Change Manager to support a major ServiceNow consolidation and unification program within an IT environment.

This role will lead end-to-end organisational change activities, developing and executing change strategies, driving business readiness, and enabling successful adoption of new ways of working across a complex technology transformation program.

Key responsibilities:

• Lead end-to-end change activities including strategy, planning, delivery and adoption
• Develop and execute change management plans, readiness activities and transition approaches
• Conduct stakeholder impact assessments, identify change risks and develop mitigation plans
• Drive engagement across business, technology and operational teams
• Develop communication, training and adoption strategies to support successful implementation
• Facilitate workshops, leadership alignment sessions and stakeholder engagement activities
• Partner closely with Program Managers, Delivery Leads, SMEs and business stakeholders
• Support operational readiness and embed new processes, tools and ways of working
• Track adoption outcomes and provide reporting and insights to program leadership

Join a significant technology transformation program and play a key role in enabling successful change across IT service delivery and operations.

• 6–10 years’ overall experience, with 3+ years’ experience delivering organisational change across complex business and technology environments
• Proven experience leading end-to-end change strategy, impact assessment and delivery for large-scale transformation initiatives
• Experience working across both business and technology delivery teams
• Strong stakeholder management, communication and influencing skills
• Experience operating within complex enterprise environments with multiple stakeholders
• Strong business readiness, communications and training capability
• Ability to operate effectively in fast-paced, evolving delivery environments
• Change management certification such as Prosci, ADKAR, or equivalent is highly desirable

Essential experience:

• Demonstrated experience supporting IT Service Management (ITSM) transformation initiatives
• Strong understanding of ServiceNow environments, including consolidation, process uplift or platform transformation
• Experience with ITSM processes such as incident management, problem management and knowledge management
• Exposure to AI-enabled capabilities within IT service delivery and knowledge management is highly desirable

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

 

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

 

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks