Job Description
A Technology Company. A People Company.
MetroSys is a San Diego based company that specializes in I.T. Professional Services, Staffing & Recruiting for some of the largest companies around the globe. We offer a competeitve salary and benefits package to all of our full time employees.
Great people. Great Company. Great Culture.
Work-life balance? Yes! Work hard, play hard. At MetroSys we believe it’s important that we enjoy what we do. Over the course of the founders’ careers, they have worked for some of the best companies in the world and there were three key elements that crystalized:
- Commitment to the customer
- Belief in the product
- Impact of company culture
At MetroSys, we believe these three items are necessary for our success. MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity.
Think you have what it takes to join our team? Apply Today!
Position Overview
MetroSys is seeking a reliable and customer-focused Help Desk Technician to support a Denver-based client with approximately 55 end users. This role will function as an extension of the client’s internal IT team, leveraging the client’s existing help desk infrastructure and ticketing systems to provide day-to-day technical support and device lifecycle management.
The ideal candidate is comfortable working in both Mac and Windows environments, has strong Microsoft 365 and Azure administration experience, and is experienced with ManageEngine ServiceDesk Plus.
Key Responsibilities
Provide Tier 1 and Tier 2 end-user support for approximately 55 users in a hybrid environment.
Utilize the client’s existing ManageEngine ServiceDesk Plus platform to manage and resolve support tickets.
Perform device lifecycle management, including imaging, provisioning, onboarding, and offboarding.
Administer and support Microsoft 365, including email, user management, and password resets.
Support Azure Active Directory user administration and access management.
Manage and support endpoints using Endpoint Manager and Jamf (Mac device management).
Troubleshoot hardware, software, connectivity, and application issues across Mac and Windows devices.
Coordinate with internal stakeholders and escalate issues when necessary.
Maintain clear documentation and ensure timely ticket updates and resolution.
Required Qualifications
3+ years of experience in a Help Desk or Desktop Support role.
Hands-on experience with ManageEngine ServiceDesk Plus.
Strong knowledge of Microsoft 365 administration (Exchange Online, user provisioning, licensing).
Experience administering Azure Active Directory.
Experience with Endpoint Manager (Intune) and Jamf.
Comfortable supporting both Mac and Windows environments.
Strong customer service and communication skills.
Ability to work independently in a hybrid, part-time structure.
Engagement Details
50 hours per month (approximately 12–15 hours per week).
6-month initial term with high likelihood of extension.
Hybrid model: onsite presence as needed in Denver, with remote support capabilities.
Immediate start preferred.