HFN: Manager, Customer Success

The Manager, Customer Success’s primary function is to ensure Hanger’s Orthotic and Prosthetic Custom Fabrication process exudes consistent workflow, interface, and response to our external customers. This role is responsible for defining and managing the implementation and execution of Customer Support programs and policies for Hanger’s customers; driving changes that foster a culture of continuous improvement, streamlining processes, and enabling positive customer experiences.  This role is customer-facing and serves as a critical escalation point for service issues, supporting customers through their journey from prospect to active client while delivering a seamless and exceptional experience.