Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

The Product Manager role will support new product development and innovation activities for Identity Solutions. As part of the Payment Verification product team you will play a critical role in developing and investigating new market opportunities, technologies, and emerging trends that shape our business. The right candidate will operate as both a player and coach for the team - developing their own initiatives and guiding team members through Identity Solutions' product-development processes.

About the Role:

1) Develop product concepts through the early stage-gates of Mastercard's product development framework:
- Develop proficiency with Mastercard's product development framework.
- Craft problem statements, user journeys, financial models, competitor assessments and risk analyses in accordance with required templates and techniques.
- Partner with technology, finance, legal, data privacy and regional stakeholders to socialize and evaluate findings.
- Present ideas to Identity Solutions' product leadership for consideration and advancement through the commercialization process.

2) Support Identity Solutions' product evaluation process:
- Mentor and support product development teams through Identity Solutions’ product evaluation process.
- Partner with stakeholders and partners to continuously improve the efficiency and efficacy of Identity Solutions' product evaluation and advancement processes.

3) Inspire early-stage product development efforts across Identity Solutions:
- Assess the impact of emerging technology and its application to payments, identity verification and fraud risk assessment.
- Monitor trends and emerging regulations to inform our organization’s strategy.
- Develop thought leadership insights that align findings with the strategic priorities of Identity Solutions and Mastercard.

All About You:

- Curiosity, persistence, adaptability, attention to detail, and a strong business acumen
- Demonstrated analytical, problem solving and creative thinking skills.
- Superior story-telling skills including the ability to simplify complex data concepts and define market-resonating outcomes for both technical and non-technical audiences.
- Positive interpersonal skills with a passion for collaboration and teamwork.
- Excellent communication skills, both verbal and written – ability to build compelling business cases and presentations, conduct interviews and invite additional perspectives.
- Experience in payments, authentication and innovation are a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD