E-Commerce Manager EMEA (Amazon)

This is a high-ownership, high-impact role with scale for the right individual to grow with it. You'll take P L accountability for our Amazon business across all three brands, managing 1P retail in conjunction with our 3P partner, and developing FBM as a viable revenue stream. You'll work closely with digital marketing, demand planning, and international stakeholders to drive revenue, protect margin, and build a best-in-class Amazon operation. What You'll Own Full P L ownership for Sage, Lelit, and Baratza via Amazon across EMEA Commercial Performance Delivery of revenue and profit targets across 1P, 3P, and FBM routes to market Buy Box management, AOV, CVR, and traffic quality optimisation AMS campaign strategy in collaboration with Digital Marketing Account Operations Day-to-day management of the Amazon 1P retail account Management and growth of the 3P account Development of FBM (3P) capability as a scalable revenue stream SOA and accrual management relative to budget Demand planning, forecast generation, and stock accuracy Insight Stakeholder Management Sell-out tracking, reporting, and future planning Weekly and monthly internal stakeholder reporting Escalation point for internal departments AVN management across key Amazon contacts How We'll Measure Success Outcomes, not activity. The metrics that matter: Revenue and profit delivery across all three AMZ routes to market Share of Amazon Espresso category across UK and EU markets Internal stock forecast accuracy Operational efficiency – Order fulfilment, Invoicing, Customer Service SLA’s Key trade metrics: Availability%, Buy Box %, AOV, CVR, Traffic, Returns %, Suppression % AMS campaign efficiency and ROAS FBM revenue growth and contribution